KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef reviews

Showing 258 reviews with 1 star · Clear filters

Dorothea D.
May 12, 2026
Terrible product
After only two uses, my cutting board showed knife cuts and the coating on it is peeling off. I sent a picture to the company and asked for a refund. They replied that in order to get a refund, the product must be in perfect condition and in its original packaging! I am extremely unhappy with this cutting board and with the company.
Response from KatuChefMay 14, 2026
Hello Dorothea, Thank you for taking the time to share your review. Your feedback is very valuable to us. While we understand that KatuChef didn’t fully meet your expectations, we’re glad to see that our customer support team was able to assist and resolve the situation. If you have any further questions or need assistance in the future, please don’t hesitate to reach out at [email protected]. Kind regards, Blake from KatuChef
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Manuella D.
May 11, 2026
finger weg von katuchef und seine Bretter!
alles was unten beschrieben wird, muss ich leider bestätigen. sollte sich was positives ergeben, würde ich meine Bewertung anpassen. also katuchef, komm mal in die puschen! ich habe 4 Bretter für 172,31€ bestellt mit Versand, abgebucht wurden 3x 172,31 + 2x14,99 + 2x19,99 und so weiter! Also äugen auf! Auch auf PayPal war bei dieser firma die Einstellung so eingestellt, dass sie einfach abbuchen können. das habe ich nie so genehmigt oder eingestellt! echt ärgerlich!
Response from KatuChefMay 14, 2026
Hallo Manuella, vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben. Es tut uns leid, von Ihren Erfahrungen zu hören. Der Transparenz halber möchten wir betonen, dass zu keiner Bestellung automatisch zusätzliche Bestellungen, Upgrades oder Zusatzoptionen hinzugefügt werden. Alle Produktauswahlen müssen vom Kunden aktiv ausgewählt und bestätigt werden, bevor der Bestellvorgang abgeschlossen wird. Wir werden Ihren Fall jedoch gerne prüfen und der Sache auf den Grund gehen. Wir haben einen Mitarbeiter beauftragt, sich mit Ihnen in Verbindung zu setzen und Ihnen entsprechend zu helfen. Bitte überprüfen Sie Ihren E-Mail-Posteingang. Bleiben wir in Kontakt, Blake von KatuChef
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Nadica B.
May 8, 2026
SCAM ALERT: Stainless Steel sold as Titanium (Katuchef / Katori) - PREVARA!
DO NOT BUY! This is a total scam. They advertise "100% Pure Titanium" but send ordinary STAINLESS STEEL. I performed a density test: my board weighs 359g, but a real titanium board of this size should weigh only 182g.They claim to be a "USA No.1 Brand" but ship from China. When I opened a PayPal dispute, they offered me a 75% refund just to stop the case. Do not accept partial refunds! Stand firm and demand 100%. They are now rebranding as KATORI to hide from bad reviews.[HRV]PAŽNJA - PREVARA! Prodaju obični NEHRĐAJUĆI ČELIK pod imenom "čisti titan". Napravila sam test: daska teži 359g, dok bi pravi titan tih dimenzija trebao težiti oko 182g. Gustoća materijala dokazuje da je to čelik.Lažu da je proizvod iz SAD-a, a šalju iz Kine. Nudili su mi 75% povrata samo da povučem prijavu na PayPalu. Ne pristajte na to, tražite sav novac natrag! Sada mijenjaju ime u KATORI kako bi nastavili varati ljude pod novim nazivom.
Response from KatuChefMay 9, 2026
Hello Nadica, While we understand that KatuChef didn't align with your expectations, we want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place. We have located your order and can confirm that it was refunded in full. We always strive to provide our customers with the best experience, from the purchasing process through to clear and timely communication. We regret to hear that your experience did not meet that standard. Your feedback is extremely valuable and will help us improve. Let us know if you have any further questions. Our team is happy to assist whenever needed. Kind regards, Blake from KatuChef
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Sheena C.
Apr 27, 2026
Extremely Disappointed
I am extremely disappointed with the post-purchase support. I’ve been trying to initiate a return, but the company is giving me the run-around. Despite providing my order number three separate times, they continue to ask for the same information. The lack of internal communication and delay tactics have made this a frustrating experience.
Response from KatuChefApr 29, 2026
Hello Sheena, Thank you for sharing your experience. We’re saddened to hear that the interaction with our customer service didn’t meet your expectations. Our goal is to provide clear, timely, and effective support, and we’d like the opportunity to make it right. Our record also shows that you already contacted us in the meantime, and an agent has already replied to your request and offered you a solution. If you have any further questions, please don't hesitate to get in touch with us again. Best regards, Blake from KatuChef
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Debbie
Apr 18, 2026
Worst company ever
Ordered over $200 in cutting boards in January 2026 to have never received them. It is now April 18 2026. Contacted customer service through email multiple times asking for a refund. Told them I do not want the cutting boards shipped. They keep telling me that my address was wrong, it wasn’t. Excuses after excuses, do NOT order from this company.
Response from KatuChefApr 19, 2026
UPDATE Hi Debbie, Thank you for the information. After reviewing your previous communication with our customer service team, we can see that the matter has been resolved in the meantime. If you have any additional questions or need further assistance, please feel free to reach out anytime. _______________________ Hello Debbie, We're saddened to hear about the shipment delay. Timely delivery is a top priority for us, and our team is constantly taking steps to ensure shipments reach our customers as quickly as possible. We want to learn more what happened with your KatuChef order. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef
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Stefan G.
Apr 16, 2026
Wollte den bestellten Artikel nach 5…
Wollte den bestellten Artikel nach 5 min stornieren. Mit wurde direkt geantwortet, das die Bestellung bereits ans Lager ging und daher nicht mehr zu stornieren sei. Man könnte den Artikel problemlos innerhalb 30 Tagen zurücksenden. Da geht’s aber los: auf einmal ist auf der email Adresse, mit dem ich vorher Kontakt hatte keiner mehr erreichbar. Die Mails an den Support kommen auch nicht durch (unzustellbar). Finger weg von der Firma. Die Schneidebretter sind gut. Wollte aber eins statt zwei und sind kleiner als gewünscht, daher wollte ich die Bestellung stornieren. Danke für nichts. Update: unerwartet hat man sich dann direkt gemeldet per Mail! Ich konnte mir Optionen aussuchen und sollte auf die Mail direkt antworten, die wieder nicht zustellst werden konnte. ;(
Response from KatuChefApr 17, 2026
Hallo Stefan, vielen Dank für Ihr Feedback. Unser Versandsystem ist teilweise automatisiert, um eine schnellstmögliche Bearbeitung Ihrer Bestellung zu gewährleisten. Daher können wir leider nicht mehr eingreifen, sobald Ihre Bestellung versendet wurde. Wir sind jederzeit über unsere Kundenservice-Kanäle erreichbar und beantworten alle Anfragen. In Stoßzeiten kann es etwas länger dauern, bis wir antworten, aber wir lassen unsere Kunden nicht im Stich. Gerne prüfen wir Ihren Fall und begleiten Sie durch den gesamten Rückgabeprozess, damit alles reibungslos verläuft. Ihr Fall wird bereits von einem Mitarbeiter bearbeitet, der sich in Kürze mit Ihnen in Verbindung setzt, um Ihnen weiterzuhelfen. Bitte prüfen Sie bei Gelegenheit Ihren Posteingang. Viele Grüße, Blake von KatuChef
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Jane
Apr 12, 2026
Total scam
Total scam! Prices were not advertised in USD! Contacted them immediately after the PayPal went through - no response, no order confirmation yet they send me an email immediately after to say order has been shipped - BS!
Response from KatuChefApr 15, 2026
Hello Jane, Thank you for your feedback. All charges, including currency (which varies depending on the region you are ordering from) and shipping, are displayed before an order is finalized. We want to learn more what happened with your KatuChef order. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef
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Christian C.
Apr 6, 2026
Scam, poor quality
Scam. Scratched after first use. Every single cut leaves a trace. Way smaller then advertised. Way way overpriced. You get such boards for 90% less with better quality on other online retailers. Censured my review on their site. Do NOT buy! P.s. how come now Katuchef replies and says they need my private information, which they have on file as my name is displayed here, in order to verify that my review is legit. How come Truspilot accepts such requests. It’s a bit shady.
Response from KatuChefApr 7, 2026
Hi Christian, Thank you for providing your order information. Your order has been located, and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly. _____________________________ Hello Christian, Thank you for bringing this to our attention. Your concerns regarding product quality are important to us, and we want to learn more about your experience with KatuChef. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef
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