KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef reviews

Showing 50 reviews with 3 stars · Clear filters

Nancy
Aug 26, 2026
Ordering Katori cutting board
When I ordered Katori cutting board, it was unclear that my order actually went through. I never received a confirmation of the order and did not realize I had ordered 4! Cutting boards. I received the cutting board(s) August 24. I want to return the cutting boards.
Response from KatuChefAug 27, 2026
UPDATE Hello again, Thank you for the information you’ve shared. Based on our review of your prior correspondence with customer support, it appears the issue has already been settled. Should you require further assistance, we are always here to help. ______________________ Hello Nancy, Thank you for sharing the details of your experience. We notice that your reviews appears to refer to a Katori product, while this page is for KatuChef. Even so, we'd still like to help regarding the experience you shared. To help us locate your order and investigate further, we’ve sent you a separate request for additional information. Please take a moment to check your inbox for our message. We look forward to hearing from you. Warm regards, Blake from KatuChef
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David C.
Aug 26, 2026
Disappointing size, cumbersome return process
The product itself (titanium cutting boards) was much smaller than the photographs led me to believe. I called the customer support number included in the packaging and found that I must complete this survey before learning how to return the product. This is annoying.
Response from KatuChefAug 26, 2026
UPDATE Hello again, Thank you for your cooperation and for sharing your details. We’ve identified your order, and our team is currently assessing the situation to provide a resolution as quickly as possible. We appreciate your patience and will follow up with you soon. _______________________________ Hello David, Thank you for bringing this to our attention. We’ve noted your comments about the size of the product and your attempts to arrange the return. Our return and refund process is handled in accordance with our return policy. We’d like to take the time to review your experience properly, including the details of your return and refund request, so we can understand the situation and determine how can we assist you. As we’re unable to locate your order from the review alone, we’ve sent you a separate request for additional information. Please keep an eye on your inbox for our message and respond to us whenever you have a moment. Kind regards, Blake from KatuChef
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June L.
Aug 18, 2026
I was sent a kid cutting board and I…
I was sent a kid cutting board and I ordered two so I asked if there were adult cutting boards and the lady was not helpful she said it depends on the website which makes no sense.
Response from KatuChefAug 19, 2026
Hello June, Thank you for bringing this to our attention. Your concerns regarding product quality are important to us. We would like to gain a better understanding of the circumstances surrounding your case, and assist you sort this out ASAP. One of our support agents will be in touch with you shortly to review the details of your case. Please check your email inbox whenever you have a moment. Best regards, Blake from KatuChef
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John T.
Aug 17, 2026
I liked the fast customer service…but
I liked the fast customer service response via email. I don't like it that return policy is not clearly stated.
Response from KatuChefAug 19, 2026
Hello John, Thank you for bringing this to our attention. We’d like to better understand your experience and ensure that your concerns are reviewed by the appropriate team. We will endorse your case to our support team so they can look into the details and sort this out ASAP. Please keep an eye on your inbox for a message from our support team, who will be in touch with you shortly. Best regards, Blake from KatuChef
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Daniel W.
Aug 15, 2026
I should not be filling this out at…
I should not be filling this out at this time. I placed an order for four Titanium cutting boards. The web site and ordering procedure was straightforward and easy. The shipping was exactly as they promised. Unfortunately I received stainless steel cutting boards, not Titanium. I contacted support and they were incredibly fast at responding and promising to send me the correct Titanium cutting boards. I am in the middle of that process. As of right now I do not have the advertised cutting boards. I expect considering the fast and professional support response that I will get the correct product.
Response from KatuChefAug 19, 2026
Hello Daniel, Thank you for bringing this to our attention. We are eager to review your case in detail and assist you further. As we were unable to identify your order based on the information available in your review, we have sent you a separate email requesting a few additional details. Please check your inbox whenever you have a moment Best regards, Blake from KatuChef
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Mollie Quealy B.
Aug 14, 2026
I am excited to receive my titanium…
I am excited to receive my titanium cutting board. However, I felt that I was tricked into ordering the stainless steel soap and non slip pad which I do not need.
Response from KatuChefAug 16, 2026
UPDATE Hi again, Thank you for your response and for providing the necessary information. Your order is now being reviewed by our support team, and we’re working to resolve the issue promptly. We appreciate your patience and will keep you informed with the next update. _______________________ Hello, We appreciate you taking the time to write your review. Our system does not place orders or charge customers automatically. An order is created only after the customer completes checkout and confirms the payment. We would appreciate the opportunity to investigate the matter further. As we were unable to locate your order from the review alone, we have sent you a separate email requesting additional details. Please keep an eye on your email inbox for our message. Kind regards, Blake from KatuChef
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mroxburgh
Aug 14, 2026
The customer service seems quite good…
The customer service seems quite good unfortunately the product less than satisfactory only had a couple of weeks & now not working due to what I can only think is faulty parts fusing the unit ?
Response from KatuChefAug 15, 2026
Hello, Thank you for sharing your feedback. Your concerns regarding product quality are important to us, and we want to learn more about your experience with KatuChef. To address it, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Best regards, Blake from KatuChef
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Elizabeth P.
Aug 13, 2026
the product
I like the product. I don't like all the ads to get to the final cost
Response from KatuChefAug 15, 2026
Hello Elizabeth, Thank you for your feedback. Please note that add-ons shown at checkout are optional suggestions based on what other customers find useful and can be skipped if not relevant. If you have any questions or need assistance, feel free to contact us at [email protected]. Kind regards, Blake from KatuChef
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