KatuChefReviews of katuchef.com

**Title: BUYER BEWARE — I returned all 5 boards and am still waiting for my $232.37 refund** I strongly caution prospective buyers based on my documented experience with Katori/KatuChef. On July 29, I intended to purchase 3 cutting boards but accidentally ordered 5 while using the mobile checkout. I realized the mistake immediately and contacted customer service at **11:03 AM**, asking them to remove the 2 extra boards. My order confirmation did not even arrive until **11:15 AM**. Nevertheless, at approximately 11:15 AM I was told: “Unfortunately, the order has already been dispatched and is on its way.” At **11:39 AM**, I was again told that the order had **“left our hands.”** Then something extraordinary happened. Only **8 minutes later, at 11:47 AM**, I received another Katori communication saying: “We're still preparing your order – but it's about to go out.” It also said: “So while your box is still open…” They then tried to sell me ANOTHER cutting board. So I was apparently unable to REMOVE the 2 mistakenly ordered boards because the package had already been dispatched and had “left our hands,” but minutes later the company was telling me that the box was still open and offering me another hour to ADD another board. I did not receive the shipment notification until **August 7**. I followed the company's instructions and waited for delivery. After this experience, I decided to return **ALL 5 BOARDS — the entire $232.37 order.** When I requested the return address, instead of simply providing it, I was repeatedly offered partial refunds if I kept the boards: • 25% — $58.09 • 45% — $104.57 • supposedly 70% — $62.66 That last offer makes no mathematical sense. 70% of $232.37 is approximately $162.66, not $62.66. The supposed “increased” offer was actually lower than the previous 45% offer. I continued asking for the return address. Eventually, Katori gave me: **4PX 8369 Milliken Ave. Rancho Cucamonga, CA 91730** A second Katori representative confirmed the same address in writing. On **August 20**, I followed their instructions and returned **ALL FIVE BOARDS** to that address using USPS, at my own expense. I supplied Katori with the tracking information and proof of shipment they requested. On **August 21**, Katori expressly told me in writing: “We will make sure you are fully refunded amounting to 232.37 USD once we receive the parcel.” Then USPS reported: **“ADDRESSEE UNKNOWN.”** I did not choose this return address. Katori provided it to me and then confirmed it a second time. Because of the delivery problem, I contacted the USPS office serving the destination. A USPS representative told me by telephone that there was a significant problem involving packages associated with that address. I cannot independently verify the circumstances of other packages, so I am deliberately limiting this review to what I can personally document. I subsequently sent Katori a detailed formal complaint giving the company an opportunity to resolve the matter. **I received no substantive response within the deadline I provided.** I have retained the emails, timestamps, order notifications, refund offers, return-address instructions, USPS shipping receipt, tracking history and Katori's written promise of a **$232.37 full refund**. Based on my experience, I cannot recommend purchasing from Katori/KatuChef. My advice to prospective customers: **keep screenshots of the checkout process and save every email, order notification and shipping document. If you need to make a return, verify the return address carefully and use tracked shipping.** I am still seeking the **$232.37 full refund Katori promised me in writing**, as well as reimbursement of the return postage I incurred by following their instructions.

this is a TERRIBLE COMPANY to interact with. you cannot review or amend your order before confirming it. I emailed directly to try and rectify the situation 5 MINUTES after ordering and was told that there was NOTHING they can do. DO NOT ORDER FROM THIS COMPANY UNDER ANY CIRCUMSTANCES.

Product was not as advertised Got cracked after first use

The cutting boards that we saw on your advertising indicated a larger board than the ones we received. The ones we received are very small and they show every cut you make on the board!! We are totally unsatisfied with our purchase as advised to your representative today.

KATUCHEF is the most disreputable company I have ever had the misfortune with whom to deal. When I got to the checkout the price was highly inflated so I tried to cancel my order which was unsuccessful. The chopping boards are TINY most impractical for daily use Well cancelation was an impossibility why because the two email addresses they advertised were FAKE also the phone number they listed was FAKE. I rang my bank straight away, but they said they couldn’t help me until the company actually claims the payment and the payment is processed. I immediately cancelled my credit card. The parcel arrived but of course there was no return address. Do not deal with this company because they are crooks

A complete joke, started ordering and got to the review to find out postage and final price and the order just went straight through without any option to check the above. Then I realised it was USA $ not Australian $ and the cost was actually double what I expected which I would have picked up in the review. I immediately tried to cancel and in fact have photographic proof evidence that there was less than a minute between the order and my request but was told it had already been dispatched. Next I finally found a receipt in my Scam box and I was charged $USA8.99 more than quoted in the initial order, plus postage. I have contacted the company five times with photos to back up my complaint without any answer other than the request to cancel. I have found that there have been similar problems with other buyers from this site. My advice ….AVOID AT ALL COSTS!

I expected something more substantial and larger, though I admit I didn't measure an average sized cutting board. It also had streaks on it like it may have been used and returned. I can't imagine cutting more than fruit or cheese on it. I also don't like that I have to fill out this survey before learning how to return the product. After that several emails and phone calls to find out I have to pay shipping if I want to return it or can keep it and receive a 25% refund. This is becoming more common and is really annoying because sometimes you have to pay shipping overseas even though companies advertise 30 day money-back guarantee.

Do not buy from Katuchef. Their prices are not correct, the email addresses bounce back so there is no way of contacting them. I want to return the product and receive a refund but there is no return address, no contact details. All that arrived was the product delivered via Aramex. Will never again purchase from them.