KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef reviews

Showing 50 reviews with 3 stars · Clear filters

Sue H.
Sep 6, 2026
I was very upset with the checkout…
I was very upset with the checkout process. I wasn't asked to confirm the order before payment was taken out. It didn't allow for me to check for any errors in my order & see the shipping cost on the invoice before it was processed. I contacted Katori only an hour or so after my order was placed and was told it was too late to adjust it. I now have to return the unwanted extra products within 30 days after receiving them. An inconvenience that could have been avoided. Following up by email to my enquiry has been satisfactory so far & I will see how the rest of the transaction unfolds when returning products.
Response from KatuChefSep 6, 2026
UPDATE Hi there, Thank you for this information. After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime. If you have any further questions, please do not hesitate to contact us again. _________________________ Hello Sue, Thank you for sharing your review. We’d like to take a closer look at your experience with your order and return. To help us investigate your case, we have sent you a separate email requesting some additional information. Best regards, Blake from KatuChef
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Joel E.
Sep 4, 2026
I did not realize that it was so small
I did not realize that it was so small. Most cutting boards are much larger
Response from KatuChefSep 6, 2026
Hello Joel, Thank you for bringing this to our attention. Your comments about the KatuChef product are important to us, and we’d like to better understand your experience. We have assigned a member of our team to review your case and reach out to you directly. Please take a moment to check your inbox for our message. Kind regards, Blake from KatuChef
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Mike T.
Sep 4, 2026
Additional suggestions for considerations
The return process was terrible. It took multiple calls to get the return address information And I am still waiting Additional review comments: First comment was I wasn’t informed that I would be REQUIRED to complete a third party app, asked Then I couldn’t find any response I called to inquire and they sent me back to very beginning again to fill out the same information all over again. That happened twice and I would be very surprised that your staff doesn’t have access to all of the information entered One additional would be helpful if they provided the actual email address so the consumers to search for since they may have a loaded in box they use for other reasons
Response from KatuChefSep 6, 2026
UPDATE Hi, Thank you for sharing your details. Your order has been located, and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly. ______________________________ Hello Mike, Thank you for bringing this to our attention. All cases are handled in accordance with our return policy, which, including the return conditions, is always available on our website for reference. We’d like to take a closer look at your experience with return. To help us investigate your case, we have sent you a separate email requesting some additional information. Best regards, Blake from KatuChef
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Greg
Sep 4, 2026
Knife
Looks like a good product
Response from KatuChefSep 4, 2026
Hi Greg, Thank you for your review! We’re glad and we really appreciate you taking the time to share your first impression with us. If you have any questions or need assistance, feel free to contact us at [email protected]. Kind regards, Blake from KatuChef
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Ms S.
Sep 2, 2026
My bank's fraud department contacted me…
My bank's fraud department contacted me to question the transaction. It was not easy, even using TrustPilot, as my bank's agent suggested, to inquire--it gave a ranking of reviews, but not reasons. I had the product company name, but my bank had a different name coming through, so that was a concern, but it seemed safe. Then the website company offered one after another of other products before it finally went to Checkout. I might be back. This might be more an observation about TrustPilot than the product & company.
Response from KatuChefSep 4, 2026
Hello, Thank you for sharing your feedback. We are a registered business that fulfils real orders under a clear return and refund policy. Please note that add-ons shown are optional suggestions based on what other customers find useful and can be skipped if not relevant. We’d like to better understand your experience. To help us investigate your case, we have sent you a separate email requesting some additional information. Best regards, Blake from KatuChef
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George
Aug 31, 2026
Your customer support was very prompt…
Your customer support was very prompt in getting back to me and I appreciate that. Original order experience was a little frustrating. Partially my fault possibly. When I placed the order I only remember seeing two items in the checkout cart. Did not realize additional items had been added or would have deleted. I may have failed to notice this, but don't believe that was the case. Tried to correct immediately after placing the order, but your system does not allow for this.
Response from KatuChefAug 31, 2026
Hello George, Thank you for sharing your review. Orders are processed based on the items and quantities selected and confirmed during checkout, and optional additions are included only when selected by the customer. Once an order enters processing, it may no longer be eligible for modification. We’d like to take a closer look at your experience with KatuChef order. To help us investigate your case, we have sent you a separate email requesting some additional information. Best regards, Blake from KatuChef
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Andrea
Aug 29, 2026
Delivery was quick
Delivery was quick. I did have an issue with scratches on one board. I contacted customer service and could not have asked for better. Quick replies and very helpful. Update - so they offered to replace the one board, but I didn’t want more of the same. I wanted to use the money back guarantee. Turns out that means a,25% refund, but you get to keep the boards. I wan’t satisfied with that and ended up with 45% back.
Response from KatuChefSep 17, 2026
UPDATE Hi Andrea, Thank you for this information. After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime. If you have any further questions, please do not hesitate to contact us again. ______________________________ Hello Andrea, Thank you for sharing your feedback. We’re glad to hear that your delivery was quick and that our customer service team responded promptly and was helpful. We’d like to better understand your experience and ensure that the matter is settled. To help us locate your order, we have sent you a separate email requesting some additional information. Please make sure to check your email inbox whenever you have a moment. Kind regards, Blake from KatuChef
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Malcolm F.
Aug 29, 2026
Product was not as described
Product was not as described
Response from KatuChefAug 31, 2026
Hello Malcolm, Thank you for sharing your feedback. Your comments about the quality of your KatuChef are important to us, and we’d like to better understand your experience. As we were unable to identify your order based on the information available in your review, we have sent you a separate email requesting a few additional details. Please check your inbox whenever you have a moment Best regards, Blake from KatuChef
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