KatuChefReviews of katuchef.com

Deceptive ordering and no customer service. This product is a scam in my opinion.

I purchased the Katuchef Titanium Cutting Board expecting a premium product, but it turned out to be very disappointing. The quality is subpar, it doesn't perform well as a cutting surface, and it feels nothing like a high-end or “titanium” product. The price is a rip-off for what you actually get. To make matters worse, even though the product page claimed it could be returned if I wasn’t satisfied, Katuchef never responded to my return request. I contacted them multiple times with no response. It's extremely frustrating when a company promotes a satisfaction guarantee and then completely ignores their customers. Between the poor product quality, unresponsive customer service, and inflated price, I would not recommend Katuchef to anyone. Avoid this company.

it's completely a scam. avoid this company 1. the products were delivered from mainland China, came with ugly packaging - no product brochures about the manufacture company or Katuchef at all - if searched on the Taobao, you could find tons of similar products at a cost, lower by ten or more times 2. I bought 3 pieces of them by mistake. just wanted to get 1 piece. right after the credit card payment, i sent an email to their Customer Service, less than 5 minutes, they told me that the package was ready and to be delivered. they cannot alter the order. but it's (1) only less than 5 minutes i made the credit card payment (2) it's almost mid-night at China time..... 3. around one week or less than a week, packaged arrived. no later than a second after i saw the package, i wrote an email to seek for return address, and would like to get full refund (as their website states a full guarantee refund within 30 days). their response as below - asked me to fill in a survey for their product - i filled in the survey. then they said i need to keep the original package and the items have to be unused/undamaged. I had to bear the delivery cost, AND could only get 25% refund, not 100% refund. - i asked them (a) any term & conditions state those requirements, and where those T&C was (b) i cap screen their website, for the so called "30-Day money back guarantee", and attached the cap-screen picture in the reply emial - at last, they agreed to give me 50% refund!

Katuchef.com is now Buykatuchef.com. Their 30 days return is not a real deal and difficult to get refund. Delay in sending order and refusal to provide refund when out of stock. Instead use excuse order already shipped and warranty was doubled. After seven weeks got order and all chopping boards were scratched when they were supposed to be non scratched. I contacted the number given and instead of giving me a refund they asked to complete a survey. I have requested for a refund and waiting for their response as request is within the 30 days and under warranty in the eligibiltyfor refund in their terms and conditions.Really this company is not to be trusted and now will organise to have relevant organisations to be involved for misleading information

I was almost at the end of my ordering then I decided to call first, the phone number at the site doesn't work, so I went ahead to read the reviews and what people are saying is, it is a scam. I believe it's a scam too. If not why don't they have a legit number?

SCAM BE AWARE!!

When my invoice showed a cost increase and an additional warranty charge that I did not authorise, it immediately raised my suspicions. Within 15 minutes during which I was trying to cancel my order, I received an e-mail stating that my order had already been dispatched and was on it's way. They give the customer no recourse to cancel an order. There was also no notification e-mail to review the order via PayPal. They give you vague e-mail responses saying they can't refund the money because the order has already been dispatched from their warehouse, which is an obvious lie. They're using fake IDs and A.I generated customer support photos in their e-mail responses. The tracking ID numbers they give you don't exist. They're nothing but low life scammers.

30 mins after order I seen what the charges were which wasn’t aware of hidden cost, tried to cancel the purchase, I was told the wear house had already shipped, really? The person called himself Victor, it was totally a money Scam! Don’t let it happen to you!!