KatuChefReviews of katuchef.com

Quick response. However, having to take a survey in order to continue return process is counterproductive to the process of making a return and receiving a positive review.

This item came within the promised time frame, in perfect condition (protective plastic on both sides), and billing was accurate. As for size, it is buried deep on their website as 11.4" x 7.9" so if you expected bigger, that's a buyer problem. I have other titanium boards and this is thicker and sturdier. Future use will determine it's scratch resistant qualities. I was disappointed that there is no name etched into the board. If they're proud of the product, it should say Katuchef, otherwise it looks like any generic titanium cutting board.

Update to previous review. I was fed up going round in a circle and said so. A lady took over the communications, apologised and we negotiated a refund which was acceptable to both sides. She also answered further questions. She was really easy to deal with. It ended up changing my impression of their customer service department. Their chopping boards are now being sold in this country instead of USA through Amazon which may also make things easier if there is a problem with an order.