KatuChefReviews of katuchef.com

KatuChef & their products & customer service do not even deserve one-star. I’d rate them lower if I could. They use AI (pretending to be people, w/photo even) for customer interaction. Other reviews said they’re “evasive“. They sure are!! They dodge my repeated requests for an address to return the product. They use stalling techniques, like offering increasingly higher percentage refunds if I drop my request for a full refund & just keep their products. But I believe their products likely contain lead, a very dangerous health hazard, or other contaminates. The cutting boards arrived scratched. Real titanium never scratches! Real titanium is tougher than diamonds. KatuChef cutting boards also weigh more than twice what titanium does. I suspect these are made by slave labor in Chinese prison camps, are contaminated with other metal, perhaps lead. Here's why: lead is heavy, but soft and scratches easily. It is very toxic to people, especially if eaten, even in minuscule amounts of 10 parts per billion! Maybe the metal even gives off radiation, too, but I have no way of proving any of this, except the more-than-twice-the -weight-of-titanium weight for its size & mass. Anyone with a food scale that shows weight in grams can look up online what 100% pure titanium weighs according to its measurements of length, width, & thickness.

Katuchef is definitely a scam. They added extras of $151.51 onto the bill of $71.80 for 2 titanium boards. $31.80 added charge of a silicone mat that I didn’t order. The big shock was $119.71 for a warranty! Why would I order a warranty more expensive than the boards? They don’t let you know this information until the order is completed. As soon as I saw the charges, I attempted to cancel the order twice: once by phone; tTotalwice by email. I was informed that they would cancel the order. Fifteen days later I received an email that the order had been shipped. When I called them again, I was informed that once the order was shipped they would not cancel the order. Frustrated and bewildered, I reached out again, hoping for some resolution, but the responses were evasive and unhelpful. It seemed impossible to speak to a real person or obtain a clear explanation. My trust eroded further with every automated reply and generic apology. The entire experience left me feeling powerless, watching the unwanted package inch closer with each tracking update. Total scam!

Ordered and when the order was processed and my account charged there was over $100 worth of add on items on the order. I called 3 minutes after to resolve the issue and was told the order had shipped. I would never trust this company.

they overcharged, couldnt check paypal cart, and they made 3 separate charges. When i email 10 seconds later they said it was already shipped. called paypal and had to file 3 separate compllants,. complete waste of time and energy.

2 of the 3 boards were damaged, and they are all coated!!! They are not what they are supposed to be!!! They lie!!! Trying to get my money back.

I haven't received my order and i placed the order in June and still waiting. Apparently they are saying i have received it. What a Lie. I've asked them to send it or give me a refund. I end up talking to different customer service people every time. What is wrong with this company?

Also scammed! The same pattern as everyone else. You order one - they charge for 3 - claim it has already been posted. Paypal are unhelpful until you talk to a human. I still haven't opened the package but will not be surprised to find 3x small and cheap and possibly damaged boards. Massive waste of time and hugely frustrating. Do not deal with this company.

They deserve a 0 rating for being one of the biggest scam artists. Took 6 weeks to get the small overpriced board. Contacted customer service to return item. “Victor” responded to send it back to France?? I asked him if I would be reimbursed for returning item? I’m in Canada, the board came on a slow boat from China and I need to return to France?? He never responded but a list of other lovelies from this fly by night operation did. Kwin, Raffy, Lynden, Degelen each respond with the same request to provide my order # etc. Then I was told they had no record of the order. I provided them with the email from them confirming the order only to be told it was a different Katuchef??? They are hoping I’ll get so frustrated I’ll give up. I’ll be posting negative reviews all over social media. Scammers!