KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef reviews

Showing 163 reviews with 4 stars · Clear filters

frechele
Oct 17, 2026
Purched boards by mistake
I was told by your support team that I could return the 3 cutting boards purchased by mistake I also ordered 4 cutting boards that I kept please could you sent me the details of how I can return the unwanted boards
Response from KatuChefOct 18, 2026
Hello, Thank you for your feedback! Our team is here to assist you with the next steps for your return. We’d like to take a closer look at your experience and assist you with your return and refund request. To help us locate your order and investigate further, we’ve sent you a separate request for additional information. Please take a moment to check your inbox for our message. Warm regards, Blake from KatuChef
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James J.
Oct 16, 2026
Too early to say.
Too early to say. The problem is in the process of being resolved.
Response from KatuChefOct 16, 2026
Hello James, Thank you for your feedback! We’re glad to hear that the matter is being addressed and hope everything is resolved to your satisfaction. We’re always here whenever you need us. Best regards, Blake from KatuChef
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ANNE-MARIE L.
Oct 15, 2026
Return of item and refund
Following a telephone call to Katori, I was informed that I could return the cutting board which is simply too small for the price paid. The pictures on line are deceiving regarding size of cutting board. Thank you for your support.
Response from KatuChefOct 16, 2026
Hello Anne-Marie, We appreciate you taking the time to leave a review. We take customer support seriously and work to address inquiries promptly and find suitable solutions. We’d like to review your situation and your previous communication with our team. We've assigned an agent to overview you case and make sure that everything goes smoothly from here. Best regards, Blake from KatuChef
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Joan K.
Oct 14, 2026
Everything has been very good,
Everything has been very good, My problem is that I see items that wold be great to have but when I really think about it my age dictates what I really need. I am no longer cooking so I don't require these boards.
Response from KatuChefOct 15, 2026
Hello Joan, Thank you for your feedback! We’re pleased to hear your experience has been positive and appreciate you considering our products. We understand that your needs change over time and are grateful for your support. Best regards, Blake from KatuChef
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Joan at Lake Shore T.
Oct 14, 2026
Incorrect order
Unfortunately, I ordered double of what I wanted and need to return half.
Response from KatuChefOct 15, 2026
Hello Joan, Thank you for sharing your review. Orders are processed based on the items and quantities selected and confirmed during checkout, and optional additions are included only when selected by the customer. We want to learn more about what happened to your order. To help us locate your order and investigate further, we’ve sent you a separate request for additional information. Please take a moment to check your inbox for our message. Warm regards, Blake from KatuChef
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Annette S.
Oct 14, 2026
Schnelle Beantwortung, zögerliche Hilfe
Schnelle Beantwortung, aber leider sehr schleppende Hilfe - diese Umfrage habe ich schon einmal beantwortet und muss sie nun nochmal beantworten, damit mit weitergeholfen wird.
Response from KatuChefOct 15, 2026
Hallo Annette, vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Wir nehmen unseren Kundenservice sehr ernst; unser Ziel ist es, Anliegen zügig zu bearbeiten und passende Lösungen zu finden. Wir möchten uns Ihren Fall sowie die bisherige Kommunikation mit unserem Team gerne genauer ansehen. Wir haben einen Mitarbeiter damit beauftragt, Ihren Fall zu prüfen und sicherzustellen, dass von nun an alles reibungslos verläuft. Beste Grüße, Blake von KatuChef
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robert M.
Oct 14, 2026
Quick response when ordering
Quick response when ordering! Nice product. Too small too flat to the table.
Response from KatuChefOct 15, 2026
Hello Robert, Thank you for sharing your feedback! We’re glad you liked the product and received a prompt response when ordering. We appreciate your comments about the size and design, as they help us better understand our customers’ experiences. We’re always here whenever you need us. Best regards, Blake from KatuChef
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taxexpertnow.com C.
Oct 12, 2026
Return review. The products came in a timely manner
The products came in a timely manner. The products looks as advertised. Our concern is the wear and tear on our knives. Each person that I purchased a cutting board for, did not want to take the chance on their knives using this titanium board.
Response from KatuChefOct 14, 2026
Hello, Thank you for your feedback. We’re glad the products arrived on time and looked as advertised. The things on your mind regarding product are important to us, and we'd like to take a closer look how we can assist you. To help us locate your order and investigate further, we’ve sent you a separate request for additional information. Please take a moment to check your inbox for our message. Warm regards, Blake from KatuChef
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