MR OLU B B.
What I ordered and was not what the payment was taken.
What I ordered and was not what was billed, I instantly emailed the company and was told that the order had been sent even though I emailed as soon as the money was taken. Over several emails the company did not address address the problem of billing me for 4 items and a warranty, crediting me the warranty after I pointed out that I did not order a warranty . And an extra cutting board at a higher price which I did not order. I was finally told not to worry I had 30 days to return the products not required. After their mistake I am now being told that the parcel has to be sent back to them at my own cost. Their customer service have just come back to me and sorted out the issue to my satisfaction.
Response from KatuChefOct 3, 2026
Hello Olu, Thank you for sharing your feedback. Any add-ons, warranties, or optional offers must be actively selected and confirmed before an order is finalized; our system does not add anything the customer did not select. We’ve also reviewed your case and can confirm that the matter has been addressed from our side. If you need any further assistance, our support team will be happy to help. Warm regards, Blake from KatuChef