KatuChefReviews of katuchef.com

In response to their response,the problem still unsolved. They sent an email that they will refund me part of the money and asked me to respond but the email they are using is not working and I keep receiving message that email not delivered. So I did not receive the refund. Lots of tricks with these people and if they really care about their reputation they should have used a reliable email service. The story of my suffering with this company is below in details: I baught a titanum cutting board with non-slipsilicon mat. Order#52A2F6FFB5. They cost me together US$91. It took almost a month to receive them. After receiving them found that the mat is shorter than the board. It should be covering all the board size. Also found they have charged me extended waranty i did not ask for. I contacted them for a return and refund. They told me I have to either pay for shipping and make sure I never used the board or they gave me 25% back and keep the product. Since I did not use their product but remove the protecting layer from the board, i accepted the 25% but found that the emails I send to them bounce back and the message either delivery is not complet or the receipient inbox is full. I started to feel this company is a scam and I lost this money for cheap product from China. My advice to every one, if you like to pay more for cheep stuff and be tricked by receiving low quality products, then go ahead any waste your money with this katuchef company

Nur SPAM, sonst nix! Und für SPAM bekommt jeder von mir 1*

This is an absolute Scam. Do not purchase from katuchef. Very poor customer service, long delivery times and poor products

I should have checked here before attempting to buy from them. The booking process is a scam. Before finally confirming online they attempt to upsell you. There is no easy way around the upsell so you try again. I never received an online confirmation or an immediate email so tried again. The last time I did not get an upsell and got an online confirmation and email. They subsequently ended up sending email confirmations and charging for the 3 attempts that did not appear to go through. Contacted them immediately which they answered but drew out the process to the point they said they were shipped. This is purposefully deceit. Do Not book through them.

Shady company.. I saw an ad on Facebook, so I went directly to the Katuchef website to look at products. The cutting boards looked great so I put a couple in my shopping cart. Wasn't ready to check out yet, but was considering it. The way their website is designed, you have to keep accepting or declining special add-on products and services over and over. All I wanted to do was look at my shopping cart and make a decision. Next thing I know, it says "Thank you for your order"!! I immediately emailed the company asking to cancel and they told me it was too late. Their words "Our warehouse team has pre-packed, “ready to go” orders based on how common certain purchases are. This means that the only thing that is left for them to do is to print the shipping label and the order is then transferred to the courier. So the process is indeed really quick." I called BS, which was spot on. Naturally, 5 days later, this order that was supposedly processed super quickly still has not shipped. They have $150 of my money and I have no product. I've now opened a claim with PayPal so hopefully I'll get a refund. DO NOT BUY FROM THIS COMPANY!! UPDATE: Now they reply saying they dont see my order. As a matter of fact, it is sitting in my house, ready to ship back for a full refund. But when I email them asking for return instructions, they either delay or the emails bounce back. I stand by my original review. DO NOT BUY FROM THIS COMPANY! THEY'RE A SCAM! 2ND UPDATE: I received an partial refund, not a full refund! And this was only after I opened a dispute with PayPal (which was ultimately dismissed in the seller's favor for some reason). I then opened a dispute with my credit card company.. that dispute is still under investigation. I will fight as long as I have to to get my money back from Katuchef. And my original review still stands. 3RD UPDATE: My credit card company has ruled in my favor, so I've now gotten all my money back. I'm just thankful to be done with this whole mess! Bottom line..... STAY AWAY FROM KATUCHEF!

I was not happy as l only wanted 1 item before you know it they ask do you want this l said no. It went through then, another pop up it kept going on l left site then realise they had debited my account twice in USD another thing l thought it was AUD ended up being well over $220AUD. Had to notify bank as they had no right to process transaction.

They charged my paypal account without authorization. I contacted them within minutes of receiving an email from them that I was charged. They said it had "already shipped". That is not possible. Immediately leave the site. They are not legit.

I wish I would have seen this website before I ordered four of these cutting boards after ordering and receiving I requested a return. Cutting boards seemed small and flimsy compared to other titanium cutting board. I emailed her this instructions and terms and conditions to which I then got multiple emails back while offering me 25% off immediately credited then 45% off immediately credited and lastly, 70% off immediately credited to my original payment form. Each of these I responded back. I just wanted to return the product. I was not satisfied finally after my fifth email I received a return address with a very threatening email about how I need to return it. I have included pictures of my stuff with the email return to them just because I’m worried that they’re going to try to say I did not return them in their original condition. Well, this is an update. I’m in February now and now they will not return my money, even though I returned all the cutting boards. They acknowledged that they received them. They were in their original packages unopened. I emailed them twice daily, asking them to refund my money and they constantly say that they can’t refund it because PayPal will not accept the refund when I call PayPal PayPal has never seen a refund from them. Do not buy this product.