Jan M.
Katuchef sent an Unauthorized big order…
Katuchef sent an Unauthorized big order of their metal cutting boards when I was only Looking at their products. I received an email of confirmation. I notified this company Immediately to Cancel this unauthorized order. They refused. I got a charge of $118.00 which I was responsible for! The company then Tricked me into providing a good review Before sending me a shipping label. Then I had to call again to ask to return their product But NO they refused! This company put you on a subscription so you get another order Monthly. Do Not even Look at their website they will put an order through! BE AWARE OF KATUCHEF company. PayPal would not help so I had to cancel them so I wouldn’t continue to receive monthly subscriptions. $118.00 they charged me! and they had the nerve to add 2 warranties also. What a mess.
Response from KatuChefFeb 4, 2026
UPDATE Hello Jan, Thank you for providing your order information. We were able to locate your orders. We're pleased to see that you’ve already connected with our support team and reached a resolution. If you have any additional questions or need further assistance, please feel free to reach out. We’re always happy to help. _________ Hello Jan, We appreciate you bringing this to our attention. For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons, including warranties or subscriptions, must be explicitly selected and confirmed by the customer before the order is finalized. We follow the return policy outlined on our website and apply it consistently to all orders. Customer feedback is optional and is not required at any stage of the return process. That said, this is not the experience we want for our customers. As we were unable to locate your order, our team has emailed you to request additional details. We are eager to get to the bottom of this situation. Looking forward to your reply, Blake from KatuChef