Kate MinimalistReviews of kateminimalist.com

Any potential customer should think twice before ordering from Kate Minimalist. My experience has been disappointing on multiple levels. Shipping times are excessively long, and when I reached out for an update, I received an unhelpful and dismissive response from their customer service team. Rather than offering support, they simply referred me to their shipping policy. I requested to cancel my order and receive a refund since no estimated delivery date was provided. After that, communication stopped entirely — I’ve been ignored ever since. It’s unfortunate to see this kind of service from a company that promotes itself as customer-focused. Hopefully, management takes notice and makes changes, because this experience was enough to ensure I won’t be shopping here again. Thanks Kyle (Kate Minimalist Customer Support) You have officially made this company look like garbage.

When I ordered an knee brace I did not see a clear size selection. I should have called them? Also, the first attempt at paying did not go thru so used a different method. The order comes and it is a triple XXX large. I went on line immediately and was told the size was printed on the order. I went back and looked and in very small print it was but never was I asked what size wanted. They refused to accept a return. Then a couple of weeks later I get another brace the same size and was charged for that also. They would not accept a return for that either. These braces are so large that I will unlikely ever use them. I think they were in their stock and wanted to dump them on someone. Very bad business! 1st and last with them.

Their robot said I could make a return but Kyle said I could not. When the robot said the return was approved something went wrong with the return label and you have to have one to make a return. It has to be unopened and reason accepted like medical reasons. I emailed and filled out the on line form, called and left messages but no one calls you back. The robot said to ask for a ‘manual’ return label to to be sent to you so I emailed accordingly and no one has sent me the return label and you can’t make a return without it! Hate that I jumped on the return approval before even receiving the order but they should have gotten back to me and Kyle should say what the official web site says and that is returns are accepted in 30 days if unopened and in the original condition.

DO NOT CONDUCT BUSINESS WITH THIS FRAUD. I ordered a gift for my grandchild. When it finally arrived, it was a cheap piece of garbage. I sent in my email explaining that it was unopened but, I am not satisfied with the size and quality of the product. This occurred on the same day of receipt of the toy. The return policy clearly states that if you are not satisfied and respond within 30 days that you can get a refund. They turned it down. I filed a dispute with my credit card company, I will file with the BBB and I will post the truth on every single social media platform. Frauds like this should not be allowed to be in business. It’s not the money, it’s the principle.

I placed an order last December 2024. When I inquired on 1/4/25, I was told it was still awaiting shipment. On 3/10/25 they issued me a 10% refund for my continuing to wait. On 8/21/25 I called and requested an update - no response. On 9/3/25 I requested a refund via email of the remaining amount - no response. 2nd email request for refund on 9/9/26 - no response. On 9/17/25 I left another voicemail - no response. On 10/2/25 I left another voicemail and email - no response. On 10/8/25 I left another voicemail and email and filed with the BBB. NOT RECOMMENDED TO DO BUSINESS WITH

I ordered a product from KM because they were the only company that had it. It was over priced, but they said they had what i wanted. When I received the item, it was the wrong item. I tried for weeks to get someone to contact me. The only response to my emails were from someone named Kyle, who told me I had an "updated" product. That was a untrue, but that's the only response I could get from them. I had to challenge the charge with my credit card company and I received and email. Even challenging the charge with KM, they never called me. WORTHLESS!

A quick price comparison in three categories shows that kateminimalist typically charges four to eight times more than just about any other site. For example, a KitchenAid Slotted Nylon Spoon is ~$35; the identical item typically sells for ~$8 everywhere else. A bottle of herbal supplement for dogs is $142 on their site, and $40 on the manufacturer’s site. Astoundingly overpriced items coupled with reported fulfillment, customer service, and business integrity failures suggest wise shoppers should go elsewhere. Shoppers would do well to do even minimal price research before buying from this site.

I ordered an ointment for my psoriasis. It was expensive but it seemed to be sold out everywhere else. After a week I didn't have any tracking info from the company so I reached out. I was told it would be shipped within 2-3 days. 5 days pass and I reach out again, asking for a refund. I am told the item is in the processing phase so I can't have a refund, but they still can't provide tracking info. After another week, I reach out and am given an apology for the delay but I am assured that the item will be sent in 3-5 days. 6 days pass with no tracking info. I reach out AGAIN and am told wait another 2-3 days. I finally demanded a refund, that waiting weeks for the item to even be sent is ridiculous. A refund has been issued (well, the refund email has been received, we'll see if I actually get my money). All this to say you are taking a big risk if you buy from Kate Minimalist.