Kashmir BoxReviews of kashmirbox.com

⸻ I had ordered two kaftans from Kashmir Box, but only one was delivered. The packaging was so poor and flimsy that the packet was torn, and by mistake, my son received it. I paid for two items and even shared a video showing that the packet was damaged — and it’s clearly visible that it could only hold one kaftan. Despite this, the company is refusing to help and has stopped responding. I have paid ₹1700, and it’s completely wasted. Very disappointing experience. I will never order from them again. This feels like a scam.

Really pathetic service from Kashmir Box. I ordered a phiran but received different colour and design altogether. When I asked to return they didn't pick my calls or respond to mails I shared. Worst customer service ever.

That was a really bad experience. I have been calling them since 1 month for refund but they neither answer the call nor respond on whatsapp..I don't understand what to do.😡😡😡😡

I had a disappointing experience with Kashmir Box. It took them over 45 days to deliver my order, and their customer service was mostly unresponsive. On the rare occasion I managed to get through, the support wasn’t helpful. Unfortunately, the long wait wasn’t worth it—the quality of the products was just average. I ordered two pieces, including a full set (kurta, salwar, and shawl), which turned out to be quite ordinary. You can likely find similar or better quality items at any nearby local Kashmiri stalls. Overall, this was my worst shopping experience with any Instagram/Facebook-promoted brand. I wouldn’t recommend wasting your time or money.

Horrible customer service.Totally disappointed. They refused to return order. They don't even reply to your mail or phone calls when u want to return or exchange.

The most horrible customer service experience I have ever had. Absolutely no response from them either through emails or phone calls. My phone calls don’t even get connected anymore. I wanted to return a product due to size issues but they’ve completely ghosted!

Disappointing Experience I'm extremely dissatisfied with the customer service . Despite numerous attempts to contact them over the past month regarding my refund, my calls, texts, and emails have gone unanswered. When I finally got through, the representatives made excuses instead of providing solutions. The lack of accountability and transparency is alarming. I would advise caution when considering purchases from this brand. Their fake promises and poor customer service make for a frustrating experience. *Rating: 1/5*

Fraud company. Your money will be lost and product will not arrive.