Kashmir BoxWe offer Best Quality Saffron (Kesar) & Dryfruits, Authentic Cashmere shawls, Luxurious Pashmina Wraps. The Best Online Shopping Site for Kashmiri Products
Kashmir Box (kashmirbox.com) has 94 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Richa S.
Poorest quality fabric I’ll fitting very very bad
Response from Kashmir BoxNov 27, 2025
We apologise for the experience. Could you please share your Order ID so we can look into this and assist you further? Regards, Team KB
Ityka B.
This is a scam company for sure. I have been trying to reach out to their customer care from quite sometime to inquire about a product size. No body is responding and their phone is always switched off!
Paul M.
I ordered a kurta from them on August 18 2025 and till now no reply . Just like other customers we are being fooled by this name of our beautiful state Kashmir given to this fraudulent company . Actually they are using this name as a facade to outrightly fool us .
Response from Kashmir BoxOct 15, 2025
We are sorry to hear about this. Could you please share your order ID so we can check and assist you further?
Akhilesh P.
I ordered Mamra almonds, dried fig and walnuts. Walnuts were of very poor quality. It was rotten. There were worms inside the walnuts. I called on the customer care number to return my product but no one picked the call. It has been a month since I received my order after paying the money but on the website it is still showing that order is on its ways and payment is pending due to which I was not able to proceed with a return request. Then I wrote a mail on the provided mail address, firstly they replied very late and secondly they asked me to share the images of the rotten product which I shared on the same day since then they have neither responded to mail nor picked up my phone. They don’t even deserve 1 star.
Response from Kashmir BoxAug 13, 2025
Hello Akhilesh, We’re truly sorry to hear about your experience and the inconvenience caused. This is certainly not the standard we aim to provide. Could you please share your order ID with us so we can look into this immediately and assist you better? Best Regards, Team KB
RITU B.
I was genuinely impressed by their beautiful designs and professional-looking website. I was ready to place an international order — but thankfully, I paused to read the reviews first. It's concerning that even local customers are experiencing poor customer service and inconsistent quality. If they’re unable to manage domestic orders reliably, I can't imagine the risk of ordering internationally. I’ve decided not to proceed. Truly disappointed, as I had high hopes. I am giving 1 star for their marketing and website ONLY.
Response from Kashmir BoxJul 30, 2025
Dear Ritu, Thank you for sharing your honest feedback, and we truly apologize for the disappointment caused. We’re sorry to hear that the reviews made you reconsider your decision your concern is completely understandable. As a brand that works with artisanal products, we are actively working to improve both our customer service experience and product consistency. We’d be grateful for the opportunity to speak with you directly and understand your concerns better. If you're open to it, please share your contact number or reach out to us via WhatsApp or email, and a member of our team will get in touch with you at your convenience. We truly value your interest in our brand and hope to regain your trust. Warm regards, Team Kashmir Box 📞 +91-9796659999 ✉️ [email protected]
V N.
I ordered two kaftans from Kashmir Box, but only one was delivered. Order No. D-10119768 .The 2nd one is yet to be delivered even after 20 days. The company has stopped responding to my emails. Phone numbers listed on the web site are switched off. I have made full payment for both kurtas while ordering. Very disappointing experience. Very bad customer service. I am clueless about when my order will be delivered.
Response from Kashmir BoxJul 24, 2025
Dear VN, We sincerely apologize for the inconvenience caused. Our products are artisan-made and require 10–15 days to be carefully crafted and quality-checked before dispatch. The first kaftan was readily available and was shipped to you promptly. We are currently working on the second piece, and it will be shipped to you very soon. We truly appreciate your patience and understanding, and we're here to ensure you receive what you ordered. Regards Team KB
nisha K.
Worst and pathetic both services and product More than a month I’m waiting for my refund they just delaying and yet not refund my money big mistake to purchase from this Kashmir box. Please don’t buy anything from this company it’s a scam I’ll go to consumer court against this company.
Response from Kashmir BoxJul 19, 2025
Dear Nisha, We're really sorry for the inconvenience caused. Please share your order ID so we can check the status and resolve the issue immediately if still pending. Regards, Team Kashmir Box
meenakshi G.
Kashmir box is a big scam please nobody should buy anything from this website 1 month long battle I got refund product quality is bad pathetic customer service nobody has picked up the phone I’m saying that I will go consumer court against this company then finally I got my refund
Response from Kashmir BoxJul 19, 2025
Dear Meenakshi, We're really sorry for the inconvenience caused. Please share your order ID so we can check the status and resolve the issue immediately if still pending. Regards, Team Kashmir Box
