Sacha K.
ok where do i start??
ok where do i start??? Stayed a year and oh boy let's start with the noise from garbage removal 3x's a week infront of the building! My boyfriend has terminal cancer plus has had 17 rounds of chemo and Kasa kicked us out would not work with us because of my dogs! One dog is certified!!!(was approved when we signed lease) -we moved dogs out but was told they couldn't even visit my cancer boyfriend!!!! One being a puppy Rottweiler! Both are sweet as can be! Kasa forgot our apt number and said the apt number didn't exist not to say always had to reach the leasing office rather than handle things! Kasa can never give a day or time for any repairs! So get ready for last minute or them entering without you home. The elevator gets checked and is out of service without any notice-time-date/ parking spots gets confusing and if electricity goes out it's hard to get into the building! We ran into 4th floor movers in the garage and when we tried to ask nicely to get to the 5th floor they punched my cancer boyfriend's truck window and they screamed words! (nothing was done after we complained) The apt is nice but gosh this is crazy! We paid on time & we're quiet! Some really nice neighbors but many aggressive dogs and pls don't use puppy run because it smells of old urine!!!! oh and many don't pickup dog poop so watch where you step To not work with cancer patients is the worst!!! This must change! Leasing office barely gave us 3 days after our lease ended! NOT NICE We begged for a little more time to no avail! Does this represent Boise hope not!
Response from KasaSep 11, 2026
Hi Sacha, We’re sorry to hear how difficult and frustrating this experience became, especially toward the end of your year-long stay. We do want to clarify that decisions regarding pets were based on the terms of the lease and the property’s requirements, as well as concerns reported during the stay. Your lease remained in place through its scheduled end date, and when additional time was requested for move-out, our team worked with you to provide a few extra days. We also hear your concerns about communication around repairs, building access, the elevator, and shared areas. These are important parts of the resident experience, and your comments give us specific areas to review with our teams and property partners. If there is anything else you would like us to address, please don't hesitate to reach out to us directly.