KasaReviews of kasa.com

Like a virtual escape room trying to get into the property and you'll need to set aside ample time to understand the obtuse, vague, and confusing instructions. We were given a door code with no instructions on how to activate the lock, a critical piece of information buried in corporate bloatware app info. Great, so after being talked down to by support for not being accustomed to their escape room style hospitality I felt welcomed enough to park the car... which meant digging through more archiac info only to find that you're supposed to hunt down select parking spaces not listed, a random allotment that may or may not contain vehicles. If there's no parking they expect you to text them like a Boomer trying get his grandson to "turn on the Internet". It's completely ridiculous that they can't put together a packet with these instructions so after a long journey you're not digging through app B, article 16-c parking addendum 15. Even security in the building had no idea how the super confusing system worked. The car info could be a simple keychain with the spaces written down, but instead you have to click through 18 different slides in a web app, absolutely ridiculous when you're driving around a metro alone at night. A simple piece of paper or email with the full instructions would have amended all of this which is why this review is being written. The fact support was condescending and rude added to the distaste but we shouldn't have ever needed support for something that could have been addressed with process improvement. One of the worst experiences I've ever had, trash tier corpo gaslighting from support, property itself was fine but don't go through this nightmare just to be talked down to Millennials that can't conceive why a check-in process shouldn't be 15-20 steps like a gotcha app... Screaming this from the mountains because I'm not taking anymore vacations in a world that thinks Kasa is a reasonable way to provide hospitality services. Woefully disappointed.

#1: 9 March 2025 - booked a reservation for check-in 8 June 2025. CREDIT CARD CHARGED FOR ENTIRE STAY THE SAME DAY. #2: 10 March 2025 - cancelled reservation. Would not waive $90.00 "facility charge" for two seniors who don't swim. DID NOT REVERSE $400++ CHARGE ON CREDIT CARD!

I booked Kasa through Hotels.com for a family reunion in Dallas. 26 hours before arrival, I receive a text message. Initially it looked like a welcome text so I almost didn't read the full message. Glad I did because it was a cancellation due to a maintenance issue. BUT looking at Hotels.com, the booking still showed, so my payment was tied up. I was on the phone for 1.5 hours with Hotels.com trying to get this sorted because Kasa DID NOT cancel the booking with Hotels.com. Fortunately Hotels.com customer service, albeit slow, rebooked our stay, but shame on Kasa for how they handled the booking. If they are going to use 3P booking platforms, they need to follow through on cancellations. After reading others reviews, it seems this cancellation was fortunate, but I definitely will never trust them again with my travel plans.

Absolutely the worst hotel experience of my life, and I’ve stayed at some crap holes. I booked a room at the Clyde Hotel in Portland, Or. This used to be the old Ace Hotel which was pretty cool. Then Kasa bought it, cut costs, eliminated staff, etc. Kasa is a private equity front, so finance goons who buy up anything of value and strip them for parts, cut staff, minimize costs, etc. Their idea is it’s “convenient” to run a hotel with just online booking and AI. I booked through Priceline and had no information about the “virtual front desk” when I got there. The only “staff” I could find to ask was a rude, insufferable cretin who has no business working in a public facing job. I think the staff are actually just residents who get a free room in exchange for working at the place. The virtual check in requires paying another $17, uploading your ID and scanning your face before you get a text ten minutes later with your room number and key codes. The shared bathroom locks were different than the room locks and I couldn’t get them to work. Again, asking a question was met with contempt, like it was a personal affront and not a normal part of running a hotel. In the hour or two I was there I saw multiple people waiting in the lobby trying to figure out how to check in. On top of that the room was small, cramped, had zero ventilation and smelled like farts. There are plenty of decent hotels in Portland. Don’t waste your time on the Clyde or any other Kasa property.

BEWARE!! Do not book with this business!! Booked a studio condo in Pittsburgh in August for a stay in October. We tried to upload our ID to the website and it wasn’t working so we called to find out the unit was no longer available- no one called us to tell us and if we didn’t call we wouldn’t know! We are still fighting to get a refund! DONT USE THIS COMPANY!

There are so many adjectives I could use to describe this place such as Dirty , Nasty, High price slum lord , I could go on and on but you get the picture. I discovered after dropping some change in the cushion of the couch and turning the cushion over, there had been nasty cat pee( or some other type of animal pee on the cushion. It appears as though it had been tried to be cleaned , but the pee stain was to heavy. I asked customer service to replace the couch , they refused, telling me I could move to another room . But why should I be chastised and uprooted to another room because of the cleaning people's negligence. I emailed the owner Mr. Pedan(the owner ) twice and he has ignored me , that is really sad , he is making all of that money off of people and want even buy a new couch in this room where someone else's animal has peed on the cushion. That is truly in my perception a high priced slumlord.

Jeg havde en fantastisk 3 år men så vente de alle sammen og utroligt ondskabsfulde jeg hæver stemme. En gang også blev så utroligt ondskabsfulde de høre til i SS

Kasa Living is horrible !!!!! STAY AWAY. my son and I checked in a two bedroom suite and when we went through the unit the bathrooms were covered in MOLD, in the kitchen cabinet had opened food in them along with DRUGS and chewing tobacco!!!! I packed my son and went to the Indigo hotel up the block which was great. I called Kasa and sent all the pictures of what we saw. They had to audacity to tell me their house keeping went in the room and didn't see any of the findings!!! I also got a police report prior to leaving. they will not refund me my money STAY AWAY!!!!!!