KartraReviews of kartra.com

After six years of using Kartra, I strongly advise against it. The technical support is extremely poor — responses take far too long, and the live chat can leave you waiting for days without ever being activated. It's incredibly frustrating. The platform itself is not user-friendly either. I currently have unresolved issues that have been pending for over four months. I'm now actively exploring two alternatives to make the switch as soon as possible.

Initially I thought Kartra was promising at first to help grow my brand, but discovered quickly that you are bound to the platform and very costly in the long run. What happens after investing months of work building and using Kartra’s features if you were to ever leave? The answer. You lose all your work and investments, which is extremely restrictive and trapping to express it kindly. It lacks freedom to transition. If I create forms for my sites, I should be able to retain ownership of those forms I create and not lose access to them if I ever decide to leave or freeze the platform. There are plenty of other all-in-one platforms that offer better customer service, features and feature flexibility with fewer limitations, all at a MUCH lower investment.

They have changed price on me multiple times. They don’t have zoom tech support. It takes a long time to get tech answers solved.

From a functionality perspective Kartra is workable. The biggest issues with Kartra are the following: 1. There are a ton of bugs which is fine. But the technical documentation is severely outdated so fixing bugs is a major issue. If you want to use Kartra you will need a strong full stack developer on your team to fix things. Nothing is current, all the training resources are completely out of date by like 2-3 years. 2. They need to fix their UX. Things that should take 1-2 steps take 3-5 steps. Once you get to know the interface, thats fine. However, the friction point of knowing that it’s overly complex to learn anything new is irritating and is a huge deterrent. 3. Customer service is super nice, but completely helpless. They literally have no answers for anything that isn’t fully generic. And it takes days for a response. Marketers are spending $1000’s a day on paid media so it’s ideal to have quick and helpful CS to aid so that you don't waste 5-10k on simple things because it took 3 days to respond. And they just refer you to 3rd party Kartra experts eho charge $200 an hour. Why not have in house experts? Its bizarre. 4. Pixel tracking is a nightmare if you are using anything other than Facebook/Google. Especially when it comes to quiz lead tracking. You simply cannot track lead conversions without paying a serious full stack dev to be able to see the code that is causing issues. -A few positives are the email deliverability is solid. - It has a good amount of features. -Site load speed is quick. Overall, Kartra just feels like a project that started with a ton of passion, and then the founders got bored and moved on to something else and left it with limited resources to slowly die. On paper it’s the only ESP that has pretty much everything. But when you get inside, it’s disappointing to the point that you want to just go with the Frankenstein method and just put together a bunch of different softwares to meet your needs. Which defeats the purpose of an all in one.

Not the easiest to use. And for some reason I have been locked out of my account despite my computer saving the password. I have yet to receive my password reset link after two attempts at getting it.

I don't have the technical skills to keep up with this platform. I wish I'd chosen something more user friendly. I spend so much money each month, and have for a year now, and the only really good thing is the stability of my course. I do know how to make most of the changes I'd ever want to make to the website being generated. But, when e-mail updates were needed for some reason, I was given links to articles that I don't really understand. And I don't know how to make changes to the funnel or even find copy that has been uploaded to it. Overall I feel like I'm overpaying because I don't have fluency in the functionality of this program. I need a for-non-IT course in how to use it.

Software is so expensive and is really hard to use. Hard to keep things saved without possibly overriding all hard work if auto save is on…just generally not user friendly even with drag and drop, so much can go wrong unless you’re an absolute expert. Losing $150/month and can hardly figure out how to get things connected and not sure how I’m going to be able to start a small business through it. I wish I could start paying a % of money I make or something. Hard to find kartra help Center to talk to someone and get issues resolved. Kartra fb won’t allow you to post your issues for others to help. Just generally unhappy with it but not sure where else to go so I guess you get my money for now.

Like that everything is there together but The email system is horrible. There’s no way of saving as you’re going & the design of the emails are so basic. Everything else is just more confusing to use than other CRMs I’ve used.