KartraReviews of kartra.com

Been waiting a week for a response to get my email list approved. Too slow to respond to business owners. Who can run a business with such slow responses. Needs better and faster customer support.

They're sending phishing attempts disguised as emails from salesforce.com. Or they're allowing someone using their service to do that.

This is one of the most buggy and low-quality softwares. My biggest mistake and deepest regret was choosing them. We are on the 2025 version, and every “update” is just superficial polish to make it look better, while the core remains broken. Constant logouts, a malfunctioning page builder, endless glitches it feels like it was coded by a group of high-school kids. Truly disappointing software.

Leaving as soon as I can. I was really excited at first but then quickly saw the cracks, only too late. Support can take up to a week to answer even simple questions. Only way to get immediate replies is to complain in the Facebook group, otherwise you are ignored. One year later, and support is still slow. For $500/m, I want immediate support. With serious issues, you are left sitting as your business suffocates. Page builder is so slow and laggy, it's painful to use. Updating a simple thing that should take 90 seconds will take at least 5 to 10 minutes. Tried different browsers and computers, makes no difference. Automations do NOT work. I can have 1000 leads go through an automation with reasonable open rates and zero engagement. Send the exact same email as a broadcast to the same list and get a tonne of engagement. It makes no sense. Support can't help, surprise, surprise. If you post anything in the Facebook group, your post is deleted. They have no interest in hearing genuine feedback. I've wasted 100s of hours and easily lost close to $100,000 in revenue. Thanks, Kartra.

It's ALMOST a great platform. First, I've been using it for a long time to make a 6-figure passive income, but each step is challenging. Genesis Digital, the creators of this, are unresponsive to issues, or at least unresponsive in helpful ways. The user interface (UI) and user experience (UX) are inconsistent, and it's very glitchy. The same drag and drop features in the page design should be universal to email and other parts. It's like they designed each component, and functionally designed each component, separately with different ideas. DUMB DUMB DUMB!!! I used to be in UI and UX, and the NUMBER ONE RULE is to make things CONSISTENT! Their customer service is terrible, with limited hours of midnight to 4am and noon to 4pm PST. And it takes at least a day to respond to tickets, which means it's several days until an issue is resolved— IF it gets resolved. I've been complaining about the same issues for a couple of years AND NOTHING HAS BEEN DONE, EVER to fix them. I've belonged to this platform for a long time because of the sheer amount of work I put into building my Membership site, and to recreate it on another platform is almost prohibitively time-consuming, but I'm going to have to do it. This platform is frustrating, it's not optimized for mobile or tablets, even though I've been suggesting that for the last 3 years, and the customer service, as I've said, really sucks. I'm going to try Kajabi, which I hear is amazing and has incredible support.

If Kartra weren’t so buggy and their support weren’t so slow and unhelpful, it could potentially be a good product. However, their primary focus seems to be taking your money for a product that doesn’t work as advertised. (Avoid paying for an annual subscription!) I encountered issues with their order pages not processing correctly on a book funnel over a year ago. Despite my repeated requests, they couldn’t fix the problem and kept instructing me to clear my cache as a solution. After spending six months building the funnel and membership site, all my hard work was wasted, as I couldn’t run ads to start my business. Fast forward a year, and I tried to get the funnel working again. Unfortunately, I encountered the same issues when testing the pages. This time, Kartra admitted there was a technical fault and assured me they’d fix it—but nothing happened. In fact, the issue worsened, with the two-step order form no longer working on top of the original problem. Despite two weeks of back-and-forth, they offered no real assistance in troubleshooting the issue. When I expressed my frustration and asked for help, their response was to tell me, once again, to clear my cache, which did nothing. THEN, SHOCKINGLY, THEY DELETED ALL OF MY SUPPORT TICKETS IN THE SUPPORT PORTAL, ERASING ANY EVIDENCE OF MY COMPLAINTS AND THEIR RESPONSES. THIS IS HOW KARTRA “SUPPORTS” ITS USERS: THEY CHARGE A COSTLY ANNUAL SUBSCRIPTION FOR FAULTY SOFTWARE, FAIL TO RESOLVE TECHNICAL ISSUES, AND THEN ERASE EVIDENCE OF THEIR LACK OF SUPPORT. I would strongly recommend considering other software that works as advertised and has a support team that actually assists users. Otherwise, you’re risking your time, money, and business. Just responding to your message below. I have reached out over 10 time on the matter. Zero help to solve the matter. Just generic reply like yours. I feel like a totally ripped off and unvalued customer.

DID NOT ALGN WITH OUR MARKETING STRATEGY. NO LEAD GENERATION OF ANY VALUE.

current plan was $100 a month approximately, there was a problem with billing and when i sorted it, (new card number) I am told that it is now $247 a month, I have explained but they are not interested, so due to the lack of loyalty (i.e. I had Kartra was before covid) I will simply just loose all my work and restart with another competitor, lack of loyalty goes both ways.