KartraReviews of kartra.com

Absolutely terrible - AVOID! Platform is "clunky" to say the least, and very slow. Some editing elements get hidden, and some you just can't ever manage to get to the icons before they disappear. It is a bit like Wordpress 18 years ago! Worst bit is support. Ask them a question and they just point you at documentation. Tell them that doesn't fix it and they just point you again. Insist and they say "We'll convert it to a support ticket", close the chat and then, (yes you know what is coming) they send you to the same documentation! It is support stupidity at it's finest. No ownership of issues, no real understanding of the customer.

I really want to love it, but I don't. People are raving about Kartra, I'm struggling to see it. It has loads of features most of which seem half finished. This is what you should know. 1) The support is a joke - live chat is active for a few hours a day. You often have to wait and most of the time they cannot help you because they cannot access your account and refer you to submit a support ticket (which usually lasts 2+ days to hear back from) or they send you to their FB group to ask users?? Seriously? 2) You cannot "undo" in the email editor. What? 3) Calendar is great but syncs with all connected calendars so you get the events created in all connected calendars. 4) Media library is only for certain features, not for emails. 5) It has minimal support by 3rd party apps 6) You cannot see who unsubscribed from your lists so you can delete them (because they are not removed if they unsubscribe from all lists) 7) Email text editor looks like from Windows 98 and is just as buggy. I could go on and on, but this should be enough. As I said, a lot of potentially great features but most half done. I'm trying to toughen it out and see if they fix all these things (or find out it's just me). I'm sure there's a lot to love but I'm still searching.