KartraReviews of kartra.com

I really like the product, but the service is lacking. I and my partner are working on a project and have been stymied by a technical issue. It takes hours to here back from a support person and then they have offered very little actual support. More of a "figure it out yourself" attitude, even though we are not technical experts, especially in your platform. It's just disappointing. I work with other SAAS providers and have not seen this lack of attention before. Disappointing.

Outdated platform with great features. The website builder and overall backend interface is prehistoric. But the overall features are fantastic. I think they won’t last another 3 years if they don’t make serious upgrades but for now the benefits outweigh the downsides

The whole program doesn't always feel as professional as I would expect. Support is great however, but it would be nice if you would have more opportunities on improving little details that are not possible right now (e.g. creating more leads for the same email address, having possibilities on kids/parents, more flexibility on lead management). Right now it often feels very strict as a platform in general. Having more options on integrations with other programs would also be great.

Draft emails should auto-save. I have to wait on client approval for A/B tests. Sometimes I get a response days later and will have to either leave the window open for days or totally recreate the email. Karta has many small frustrations like this. **EDIT: changing this review to a 3/5. I frequently email the support team (when I'm too lazy to trouble shoot) and they always get back with a thorough response within 24 hours - so thx Kartra!