Karmaplace.comReviews of karmaplace.com

I made the mistake of ordering from Karmaplace before checking out their reviews on Trustpilot. I was hoping to get some new kurtas for Diwali 2021. Suffice to say that I will not order from them again. As noted in several other reviews, there was ZERO communication about my order after it was confirmed. Two weeks went by and there was absolutely no update about my order. Calling their customer support line was futile since I was always asked to leave a message - makes one wonder if there are indeed executives manning the phone lines. The online chatbot tool on their website ALWAYS claims that they are offline, so you can only leave a message, which creates a ticket. You cannot access this ticket (even though you have a link to it) since it is within their internal systems. Finally, after more than two weeks of trying to get an update, I lost my patience and sent a sternly-worded email to their email address, notifying them that I would file an Item Not Received (INR) claim with Paypal. It seems that the risk of losing income finally spurred their team into action - I received a response a day later that my items were "already ready for dispatch" and "There were some delays because your product was failed in quality check from our QC Department." They noted that I would receive a tracking number in 48 hours. To their credit, I did receive a DHL tracking number after 48 hours. By this point, they had missed their delivery date by a wide margin - i placed my order on Oct 17 since their website promised a delivery date between Oct 26 and Oct 30. It took until 10/30 to get back any sort of response from them, and my order was eventually shipped only on Nov 2. My order was delivered on Nov 5 (a full week after the latest delivery date promised by their website), which meant I could not wear any of these kurtas for Diwali 2021. As for the outfits themselves, they are a tad overpriced. The more expensive items do have better materials, but the cheaper ones are clearly of a synthetic fibre. Despite the fact that I ordered all of the items in the same size, only one of them is actually a good fit for me. That said, the images on the website are a good representation of the actual product. Thus, I will be attempting to return some of the items I ordered. It remains to be seen how responsive they are, and how frustration free the process is. If you haven't noticed, here's what you should know about their return process: - PRO: You ship returns to a US address - CON: Customer pays for return shipping - CON: In general return cases, you will only receive store credit, so you are forced to purchase from them again - CON: You must contact them for returns within 7 days (I assume this is from date of delivery - the wording on the website is unclear) My apologies for such a long review/rant. Hopefully this helps future customers in their purchase decision. Oh, and if it wasn't obvious that their ordering process is a JOKE, I received an email stating that my items are "on the way" as I write this scathing review. LOL. ---------------------------------- Update #1: I created a return request on Nov 8 and received an automatic response stating that my request would be reviewed and further instructions would follow in a separate email. It has been just over a week now and there has been no communication. I just sent an email requesting an update.

Order was supposed deliver between Oct 19 - Oct 23. Even I raised a ticket on Oct 21st but still not received any response and not even a single communication from the team regarding current status of the order.. Only email I received was your order is confirmed. I was planning to wear those clothes on upcoming Deepavali festival which I think is not going to happen.. Never ever going to Order in future and also spreading the word about their mismanagement of timelines promised and poor communication or Zero/no communication at all about your order

I emailed orders and customer support also texted 6 TIMES and not one person got back to me!! I asked for a refund 5 TIMES and was ignored!!! Now all of a sudden a month later my order is shipping! I WILL NEVEEEEER ORDER FROM HERE AGAIN!! And I will be letting others know onc every reviewing platform to not order from this scamming company!!

Terrible customer service! Actually, I don't think customer service exists with this company. I've left several voicemails(no one ever picks up) and sent a few emails, all unanswered. At this point, I'm not confident that the items I ordered will arrive. If however, my items don't arrive as promised and they refuse to send me a refund, I'll report their charges as fraud with my CC. I'll also report them to the BBB. Their glowing reviews on sitejabber.com and trustpilot.com are obviously fake. Appears Karmaplace has paid this dude with different accounts to write these reviews.

Extremely dissatisfied at this point on lack of response or communication. After several emails, calls, text, absolutely no response or status update. Still waiting for a response to exchange size. Did measurement according to their website, still came out too small. I ordered these for an event thats going to happen in less than 2 weeks. original order date was more than a month ago. I'll never buy from this site again.

The Lehanga is beautiful but does not fit even though I measured and used your chart. The skirt is too big and the top is too small. Also the scarf has a large stain on it. I requested a return merchandise number shortly after receiving the dress but never got it. I will be returning the Lehenga and have disputed the payment with my credit card company.

I would give a zero if I could. I requested a return label a week ago and have no one has responded. We also left a voice message. The quality is cheap and not like the photos. They sent me the wrong size as well. Never again l.

The company customer service is bad. I ordered a temple which came broken work $550. They offered $25 credit instead of sending the replacement for the broken piece and expects to find someone in USA to fix it for $25. The temple is of no use and I lost $550. Reporting to BBB and filing claim with my credit card company.