Karen Jai HomeReviews of karenjaihome.com

Terrible!!!!Terrible!!!!! Huge scammer Don’t let the cuteness fool you because this company doesn’t believe in customer service period. This company steals your hard working money to fund their personal wardrobe and you will have no products to show for it. Don’t buy anything from their site. Just like the others before have complained about lack of response and no resolution, it is all true. This company owner is unprofessional and combative. I purchased 2 items in February and still nothing except the emotional and financial scarring from their owner/creative director/customer service Janelle Langford. Woman owned brand that does shady business.

I ordered a vase on 9/28/22. At the time I purchased, the "UPS Ground" shipping option showed an estimate of 3-5 business days. Over the next three weeks, I emailed their Customer Support team three times to request an update on my order, but I never received a response. On 10/27/22, I finally received an email that my order had shipped. However, it is 12/15/22, and the USPS status for the tracking number provided still shows as "USPS Currently Awaiting Package." Their Customer Support team remains unresponsive.

I ordered two items during a November Black Friday sale, expecting to have them by Christmas. My credit card was charged, but then I heard nothing from them even after repeated inquiries. When I tried to get my money back they claimed the items were in the mail and I didn't receive them until the following February. I purchased two woven floor pillows which were overpriced garbage. They are tiny and of poor quality. They are extremely uncomfortable (one of them is woven grass over a metal frame- no padding!) and they are falling apart after a few months despite minimal use. Absolutely do not buy from this company. They have beautiful photographs, not beautiful products and horrific customer service.

DO NOT ORDER FROM THIS COMPANY! They steal your money!! I placed an order and did not receive a confirmation email. The money (over $100) was debited from my account but did not receive my items. I’ll probably never get my money back. They have time to post on instagram but no time to respond to customer emails. Total scam! Do not trust!!

I should have read the reviews, please do not order, poor customer service and they do not provide a tracking number. They also do not respond to emails and have limited their comments on IG because they know they are terrible. DO NOT BUY FROM THIS BUSINESS EVER! You will regret it! I got my money back!

I ordered a set of canvases and a tray. The canvases were delivered in a timely manner. After 35 business days, no indication the tray had even shipped. It's clear I won't get a real human response from their support email so may have to dispute with bank per other comments..

Pre-ordered a lamp through their concierge. I was a little concerned with the timing but it was inline with their shipping policy. The lamp arrived and it is stunning! It's truly a show stopping piece that every always comments on. Truly one-of-a-kind.

Love, love, love! This store has great items to give your home a quick update! Read the shipping policy and my order came before the estimated delivery. Can't wait to start my holiday shopping.