Karen Jai HomeReviews of karenjaihome.com

I am SHOCKED this woman is still in business. My order was missing items and she refused to engage with me about getting them shipped out properly (even accusing me of lying) and only actually spoke to me once I informed her that she had also accidentally shipped incorrect items to me. I returned those items to her (which I did not even have to do seeing as she made the mistake) and she never sent the items I paid for! My friend had gotten me a gift card or I would have initiated a credit card dispute. Has anyone else thought of banding together for a class action? The value of my items was relatively small but this seems to be a recurring pattern. Also, she screamed and yelled at me and told me "do you know who I am?" when I was trying to explain the situation to her.

SCAM! Do not order from this company, only reason I did is because I saw this company featured on Wayfair and decided to buy directly from a black woman designer. BIG mistake, I spent $400 on a rug that this business NEVER shipped, months went by and they pretended to be preparing my order. Then they then sent an email saying go through my credit card company to get a refund. Avoid this company at all costs!!!

If i could give negative stars I would . I ordered a gift for my daughter , never got shipping notification, when i emailed them , after the 3rd email i sent they answered that my order was cancelled on my request. They have still not refunded me. I emailed again , and they said that they are reorganizing their company and will be back in 2025, that I should file a dispute with my credit card. Which I did …. This company is awful, rude, dishonest BEWARE and dont buy from them!!! Btw the order was made dec 2 2024. They cancelled the order on dec 10th , and dec 18th told me to file dispute with CC…. Terrible company !

This company are scammers. They took $300 for my order and never sent the order. Did not provide a shipping notice or tracking information. I have been trying to get ahold of them for three months. They do not answer emails or Shopify complaints, they have no phone number, and their website says they are closed. They are a SCAM. Do not attempt to order.

I ordered six items from Karen Jai Home totaling $299 (inclusive of shipping and taxes) nearly a month ago, attracted by their seemingly high-quality products and design. Unfortunately, I have yet to receive any update on my order, even though shipping was promised much sooner. I reached out via email to inquire about the status of my order, but after a week, I still haven’t received any response. My concern grew when I checked their Instagram, which hasn’t been updated since 2022. While this alone isn’t necessarily an issue, it raises red flags when combined with the lack of communication and absence of updates. This makes me wonder if the company is still in operation, if they have a serious customer service problem, or if this is possibly a scam. I’m deeply disappointed and frustrated by this experience, and I hope that others take caution before purchasing from Karen Jai Home. I would love to be proven wrong, but for now, I cannot recommend this company based on my experience.

BEWARE DO NOT PURCHASE FROM THIS BUSINESS. I wish I would have read the reviews prior to my purchase. They are incredibly negligent. I ordered on 4/26. Never received my order. After several emails and phone calls (unanswered) to the number another disgruntled customer left on this page I had to run a dispute thru affirm on June 2 and finally got a resolution today. Karen Jai you should be ashamed of yourself .. just taking customers money and not producing any products .. no explanation or communication … shameful and disrespectful !

I truly can’t say enough good things about Karen Jai! Not only have I been a loyal customer for years since their quality and items are unmatched, I received great customer service from them yesterday. I had a question about an order and not only did they answer my question, they offered me a credit which is much appreciated. If you are thinking of purchasing from this amazing company, hesitate no longer because they are awesome.

Do not order from Karen Jai Home. It is either a fake company, or a company that is extremely mismanaged. I ordered two items for my sister-in-law on Sun, Dec 24, 2023. It is now May 30th, 2024. The items amounted to over $100. I received an order number and an email stating the items would be shipped shortly. Christmas came and went, and I received a notification that the shipment was delayed. After several months passed I became concerned. I have now reached out to their support team over a dozen times. I have never received a response, a refund, or an update. My card was charged and I heard nothing back. Buyers beware, this is likely not a real company. I've reported their social media pages.