SL
Shipping Myths
I made a customer order on January 5th. They are quite responsive...until you pay...then you need to request updates as they don't offer them. It was approved and moved to production on January 9th. Based on the website advertisement: "We'll craft your ring and deliver it in under 7 days" and "custom orders ship with overnight delivery." I was told on January 16th when my ring was ready, "we don't do overnight delivery, it is 2-day shipping and we don't do weekend delivery, so you'll get it Monday or Tuesday." My package actually arrived in my hometown on Sunday, but the special handling instructions from Karaters says "Weekday delivery only." So, while Fedex is coming to my house anyways today with a different order, they will not deliver my ring. They are holding it for an extra two days due to the delivery instructions from Karaters. I'm always a bit skeptical of a company who changes their processes and promises once you give them money. It breaks down trust and it's something other buyers should be me mindful of because timelines are important when ordering fine jewelry. *I do appreciate the response below, though I believe you are thinking of someone else. I never received communication about a closure or team being out. The text I received prior to purchase promised overnight delivery. When I paid the balance once the ring was finished that changed to 2-day and not on weekends. The only mention of January 20th was after the ring was finished and if I wanted them to delay the shipment to take pictures. I opted out of the pictures and they shipped on the 16th as confirmed on the 14th. I did send you an email today with photos of correspondence.
Response from KaratersJan 19, 2026
Thank you for taking the time to share your feedback. We understand how important timelines are, especially when purchasing fine jewelry, and we appreciate the opportunity to clarify. At the time of your order, you were advised that our manufacturing team was returning from a scheduled closure and that your order was expected to ship on January 20. Your ring was actually completed and shipped earlier than the communicated date, which is why tracking shows movement sooner than expected. Regarding delivery, we use FedEx weekday delivery for high-value jewelry shipments as part of our security protocol. While carriers may be in a delivery area over the weekend, weekday-only delivery instructions are standard in the jewelry industry to reduce risk and ensure safe handoff. This is not a change made after purchase and is applied consistently to all insured shipments. We apologize for any confusion around shipping terminology and delivery expectations, and we take your feedback seriously. Our goal is always to be transparent, deliver quality craftsmanship, and ensure your piece arrives safely. If you would like to discuss this further, our team is always available to assist directly.