Karin G.
Poor customer service
My son was sold a suit that was too small. I expressed my concern and was told there was plenty of room for it to be taken out at the waist. At pick up, it was too tight but we needed it for an event. We were assured it could be taken out more if we brought it back. When we brought it back, we also brought back the second suit we had purchased. (A 36 short) The salesperson suggested we exchange the unworn suit for a 38S which we did. We left the original suit to be altered again and the new suit which needed to be let out. AGAIN I expressed my concern about the 36S being too small. I asked if it could be exchanged since we were sold the wrong size. The salesman said no, bc it had been worn, but taking it out some more would help. Flash forward to pickup: The original suit was never put in for the new alterations and the new suit was taken in- not out. I was offered a new suit for $80 plus alterations. Having expressed my concerns from the start and then exchanging a suit for a larger size- clearly we were sold the wrong size originally. Too bad! Karako Suits doesn’t care. Booooooo!


