Karako SuitsReviews of karakosuits.com

I do not recommend AT ALL! Poor customer service, inaccurate delivery times and the suit ordered was not what we received. Prior to settling on a place to get his wedding suit done, this place was giving my fiancé the run around for his first consultation and fitting. They would give him an appointment, he would show up and then be told that he had to reschedule because they were not prepared. He still decided to to use their services because it's conveniently located nearby, although I told him my first impression was that they seem a little inconsiderate of people's time. We are having a destination wedding and told them so. He was originally told the suit would be ready mid May...It's now been over a month. And if it weren't for my fiancé (who is much more patient than I am) calling for updates, there would have been no communication about this delay. Every time he called he was told the suit would be ready the following week so he could have a proper fitting and see if any extra tailoring was needed. Justly concerned and anxious about the situation my fiancé and I called a week ago and spoke with a woman who said she would call the tailor on Monday and call us back as we explained the urgency (which they already knew about) stressing we have only two weeks. I called back shortly after because I realized that we actually only have one Saturday left for suit pick up (we have other engagements on the following Saturday and wouldn't be able to pick up then. So, I called to let Karako know and was told "I dont know why you wanted to call back to argue." I was noticeably frustrated on the phone and did not hide my feelings about my experience with their services thus far, but didn't feel like that comment was necessary and just finished souring the entire experience for me. I was made to feel like all the issues we had experienced with them were our fault and our problem to solve, and was told "well, I already told you I'll call back on Monday, and that's my day off." It was as if I was being done a favour, when in fact I paid in full months ago for a service. I should also mention that while she was speaking I realized she had the incorrect date we needed the suit for. She had listed the wedding date, when they were informed that we needed it earlier as we're traveling before the wedding. I understand completely that things get delayed - it's wedding season, graduation season, and prom season. I know they must be stacked with orders and clients are keeping them very busy. I'm sure my fiancé's suit will turn out great. But poor communication, poor customer service, and a disregard for my time will always be no for me.

Your 5 Towns location is ruining your brand image. Terrible customer service, no customer care. Rude. Imagine giving a groom who paid upfront for a custom suit the wrong color suit days before his wedding when you had the order (and the money) for months!!! And to add insult to injury, no offer to make it right. A free bowtie? Pick up the right suit after the wedding? Yup - that's the Karako we experienced. If it does not reflect your brand you may want to check in on that store in 5 towns... the groom is still waiting. It's a shame.

My son needed a suit for a wedding, and the salesman immediately took them to look at one of the most expensive suits in the store. When my daughter in law said no thank you, the salesman immediately said in a snotty way “Who’s wearing it, you or him?” So they walked out. On the way out they saw some nice, reasonably priced suits but they were not going to shop there after what happened.

over a month ago, I ordered a pair of shoes from this company. They sent me a confirmation. So far I did not receive my order. I emailed them three time so far and contacted them. No answer from this company. I am still waiting to receive my order.

The suit aren’t what I ordered plus not one of them are slim fit

I ordered a gift card. I was told it would be shipped. I was expecting an actual card. Instead, I received (via Fed Ex) a piece of paper that said it was a gift card. It looked like a receipt, not what you would want to give as a gift.

12 days and still not even a tracking number yet.

I ordered 2 shirts and a suit on 7/25. I received the shirts on 8/3, 8 days later, the suit came on 8/9, 14 days after ordered and it was the wrong size. The shipping invoice says what I ordered 44S, but they sent a 44R. First I order clothes online frequently and have never had items take this long to be shipped. It wasn't even the length of time after being shipped. It took forever for it to BE SHIPPED. Also when I call the customer service number I have never been able to get a person that can resolve the issue. Leave a message or someone takes your information and says someone will call you back. I'm still waiting. I just sent them an email because I want to return the oversized suit. Let's see how long this takes.