KanexReviews of kanex.com

I'm very pleased with this keyboard. It works just as smoothly as advertised. I would buy it again in a heartbeat.

Order took too long to process. no notification of order status/arrival. Excellent product.

Excellent products, great prices, prompt shipping! Kanex rocks!

I ordered that hundred dollar aluminum wireless Bluetooth keyboard for mac. I was SO EXCITED to get it. I'm a web developer and graphic designer, so I type for hours a day between multiple devices. Upon receiving it, I tested it out for about an hour. I was really unsatisfied with the quality of the keyboard, and so the same day, I emailed customer service to ask for the address so I could return it. I heard back a week or so later with all kinds of questions about why I was returning it, which I thought I had made that clear in my first message. I finally heard back another week later with the return instructions. Most companies will give you a return label for shipping. I could accept that Kane's did not. So I paid the $15 shipping and shipped it out the same day as I received that last message. A week and a half went by with no word. I messaged customer service again, and they said they had received it and would be putting in the refund of $79.99 within a couple days explaining at the last minute that "there may or may not be a 20% restocking fee". I handled everything promptly and met all the conditions of the 30-day money-back guarantee. So I messaged them back explaining my problem with that. I never heard back. Over another week later, $79.99 refunded to my account. I sent another message inquiring as to why $79.99 and not $100.00 because I met all the terms of the money-back guarantee, the product was in perfect condition and in its original packaging, and Kanex didn't even have to pay the return shipping. I never heard back until I just got this email requesting a rating. REALLY?! I don't care so much about getting $35 back, but it's the principal of the matter. You "guarantee" that I'll get my money back if I'm unsatisfied with the product and return it proactively, yet here I am, out 35 bucks and plenty of time wasted. I was actually concerned that due to Kanex's slow response times, I wouldn't make the 30-day cutoff, which I almost wonder if it was intentional or not. Should've just gone with the full-size Apple keyboard from the start.

Poor Support Initial order had to be followed up, despite taking money via paypal the order was not dispatched until I followed up. Apparently, there was a computer system malfunction but checks could have been done with paypal when this was identified. when it finally arrived the keyboard is running through a set of batteries every two weeks and when queried no response from support despite acknowledgment of the initial query. I will not be purchasing any more Kanex products due to the poor interaction and support.

I had a small issue with one of their products, and I have to say their customer service is the BEST I have experienced in years. As far as the Kanex multi-connect keyboard? Amazing keyboard... use it to control my IPAD, Desktop and phone with one push of the button. The scissor action is great too.

Great company to deal with, product is okay

Great product and a reasonable price.