KanexReviews of kanex.com

I ordered four items and charged for them. However, there was no confirmation of my order, and when I called, the phone call went to PayPal, to which the computer talked and told me to dispute. Amazingly, the payment history is not in Paypal, only on my banking. Finally, I found a phone number that takes me to WhatsApp, and I asked, but the responder didn't show me anything. So, I dispute my credit card.

no support - been waiting three days for a response on a request

I ordered a wireless charging pad August 1 and received a confirmation of the order. However, despite my account being charged, nearly 4 (FOUR) WEEKS LATER - NO TRACKING INFORMATION AVAILABLE NO SHIPPING INFORMATION AVAILABLE and most disturbing of all NO RESPONSE from KANAX to my Contact Us inquiry about my order. This is beginning to look a lot like theft !

I want to start out saying that I would normally not take the time out of my day to write a negative review however, I feel I need to warn the rest of the community regarding Kanex's lack of support. I purchased two Kanex Premium DuraBraid 10ft lighting cables for Christmas for my two daughters. After a month both cables stopped charging ALL devices. Both cables showed no signs of wear or damage. Thinking that Kanex would stand behind their products I reached out the only way they will allow, via email. I promptly received an email saying they received my correspondence and would most likely be back in touch within 48 hours. One month later NOTHING. I then responded back to Kanex expressing my displeasure I still have received no reply. I'm simply amazed. I've never seen a tech company with a supposed good reputation not respond or stand behind their products. DON'T TRUST

Product shipped promptly but doesn’t work

I ordered that hundred dollar aluminum wireless Bluetooth keyboard for mac. I was SO EXCITED to get it. I'm a web developer and graphic designer, so I type for hours a day between multiple devices. Upon receiving it, I tested it out for about an hour. I was really unsatisfied with the quality of the keyboard, and so the same day, I emailed customer service to ask for the address so I could return it. I heard back a week or so later with all kinds of questions about why I was returning it, which I thought I had made that clear in my first message. I finally heard back another week later with the return instructions. Most companies will give you a return label for shipping. I could accept that Kane's did not. So I paid the $15 shipping and shipped it out the same day as I received that last message. A week and a half went by with no word. I messaged customer service again, and they said they had received it and would be putting in the refund of $79.99 within a couple days explaining at the last minute that "there may or may not be a 20% restocking fee". I handled everything promptly and met all the conditions of the 30-day money-back guarantee. So I messaged them back explaining my problem with that. I never heard back. Over another week later, $79.99 refunded to my account. I sent another message inquiring as to why $79.99 and not $100.00 because I met all the terms of the money-back guarantee, the product was in perfect condition and in its original packaging, and Kanex didn't even have to pay the return shipping. I never heard back until I just got this email requesting a rating. REALLY?! I don't care so much about getting $35 back, but it's the principal of the matter. You "guarantee" that I'll get my money back if I'm unsatisfied with the product and return it proactively, yet here I am, out 35 bucks and plenty of time wasted. I was actually concerned that due to Kanex's slow response times, I wouldn't make the 30-day cutoff, which I almost wonder if it was intentional or not. Should've just gone with the full-size Apple keyboard from the start.

The screen cover would not fit with any cases that I tried and eventually lost its adherence qualities. I am unable to use it and do not recommend the product whatsoever.

I realized that I had ordered the wrong HDMI to VHA adapter when I got it. So, I immediately sent an email to Kanex's technical support department. I got an automated response stating that I'd be contacted in 48 hrs. I patiently waited 48 hrs, but I did not get any response whatsoever. Consequently, I emailed customer service. Again, I got an automated reply stating that I'd be contacted in 24 hours, but it never happened. I finally called and got a positive response, but after that phone call, it took me three days before I was able to speak with the operator, who was a tremendous help.