KandcoReviews of kandco.com

I was being charged for goods sent back via the wrong collection company, it took me ages to get kandco to clear my balance Ive always paid on time & never lapsed once all I got was an apology in an email

After placing an order for a wardrobe and a chest of drawers 23rd July, I decided to contact Kay & Co after a couple of weeks as I hadn't heard from the supplier about delivery and I am going away. Kay & Co said I was to leave it till Thursday 15th Aug! then ring them again as they hadnt got a tracking number. So today is 15th Aug I rang Kay & Co and woman said "I have no information regarding delivery so gave me Yodel phone no; I rang Yodel and they said the numbers didn't mean anything as they were a van delivery service for small items and gave me a phone number for Arrow, I rang them and the said they had no record of the delivery and to call Kay & Co Arrggghhh By this time i had been on the phone on and off for over an hour sitting in queues and talking to automated voices!!!! (where are the human beings there's enough out there looking for work) So I rang Kay & Co and spoke to James he then put me on hold and spoke to a supervisor he then returned and said there was a number HE was gonna ring and he did (while I was on hold!!) he came back and said no luck there as he'd phone 'Upholstery' what ever that is and no luck so he gave me another number to ring I suggested he rang it and he said No as they can't dial out. He gave me a number for Consalt which I rang and hey presto the girl acually knew what I was talking about. I complete and utter nightmare morning wasted on the phone-now where is the customer service I did it all!! All the ringing around so thanks for wasting my entire morning Kay & Co

Used to be a good company, until they were taken over. Now prices are high, discount codes never work - and BNPL means the price almost doubles, if you don't pay within a year (it used to be added to your account interest free). When i opened my account - you got commission for letting customers use your catalogue. Now they have 'rewards' - and most sales are exempt. I was also told off for letting people order from my account. One to avoid i'm afraid.

So disappointed that I wasn't told about losing my bonus, I can't wait till my balance is paid cos I'm closing my account, it feels like i was robbed of over 80 quid!

My last order i asked to be collected from a collectplus store, when order was confirmed it said it would be delivered by 31/07/13, i recieved no email to tell me it was ready for collection, so tracked it through your website, said it had been delivered, need to bring ID, went round to pick up point, no-one there seemed to know what they were doing, showed them my driving licence with photo, one assistant said it was ok, another said i needed an email or barcode!. I rang customer services, after answering many security questions, she would not give me my account number so i could ring collectplus to get a release code, it was very frustrating, all i wanted to do was pick up my order, she asked me when did i make last payment and how much? which was ridiculous as i was on my mobile in my car at the garage which i had explained, most unhelpfull :( i was going to just leave the item to be returned, i myself called collectplus who was very helpfull without my account number, gave me a release code so i was able to pick up item, but the whole process took over 45 mins to get sorted, the place where i picked it up from were blind leading the blind, at first said item had not come, when he was stood beside it, lol, very complicated process which could of been avoided if someone had sent me an email. once i have cleared my account, i will not be shopping with this catalogue in the future!.

Ordered a unit for delivery. It was out of stock and the date was put back. I then received an email on Friday 5th July to say it would be delivered Saturday 6th July and waited in all day for no delivery. Call Michael at Cust Services to chase the delivery and was told that its still not in stock. Why was I sent an email telling me on Delivery "don't know". When is it back in stock "don't know" What can I do and can you help "theres nothing I can do" Please consider carefully using Kandco. I will never use them again

I have been trying to resolve a complaint since March and to this day KandCo have still not had the decency to resolve it. I keep getting fobbed off with continuos emails saying that someone will get in touch with me direct but this never happens. My next email to KandCo will be to ask for the name of their chairman as I am so unhappy with their supposed customer service, I haven't witnessed any kind of customer service from them! From a very unhappy customer Mrs Hammond

I am writing this review about a beko fridgefreezer that i have not recieved yet ordered it 23 may was supposed to be here by the 31st may it is now the 1st of june and im still waiting after contacting k n co numberous times i am still none the wiser on the whereabouts of my order!!! I was offered 10% off my product as a good will gesture and then finds out the product is £140 cheaper than wen i ordered it! Not good enough k n co! Also 2 of ur staff members gave me phone numbers 2 track my order and the phone number i got was for delivery of small items and items that dont come from a supplier! Formal complaint is going to be put in!!