KandcoReviews of kandco.com

The company services are very prompt and their buy now pay next year service was not too bad in terms of price compare with original price.

Been shopping with Kay's for a few years and I have to admit that the delivery time is outstanding. You expect to pay a little more than the high street but actually, the good tend to be better quality, so it's worth paying a little over the odds. The only downfall I've had is when I bought a T.V. and when it went wrong it took well over a year for them to refund me. They refunded then took the money back countless times and it has left me with the feeling that maybe electrical goods are NOT their forte!!

Very prompt service with good customer care. Easy ordering, concise and simple to use website and great installment payment plans. Pricier than other on-line shops though because of that reason.

Always an easy transaction process, with great quality products at competitive prices.

Before the change to K & co I used to get 15% back on all of my purchases. Since the change I only get 15% back on full price purchases. As a result I have reduced my spending as there are other home shopping catalogues outside the littlewoods group that are now better value. Its a shame but I will always look for the best value and service which now isn't K & Co.

The turn around from order to delivery is extremely good and no problem returning unwanted goods. Such a shame that your courier lets you down. I ordered a vacuum yesterday and it stated that it would need to be signed for on delivery - no problem as my husband is at home at the moment. Imagine my surprise to find the vacuum had already been delivered today but my husband was unaware as it was left on the doorstep!!!!!!!!!!!! No ring of the doorbell, no card to say it had been left and certainly no attempt to obtain a signature The vacuum cleaner is great but the service by Yodel leaves a lot to be desired - if I asked you to leave parcels on the doorstep you would state it was inappropriate.

I have been very happy with all of my purchases in every aspect other than the delivery. I have so far had 4 parcels delivered, well actually only 3 of those have been delivered, 1 is missing and I am currently chasing it up! Out of the 3 that have made it to my door, only 1 made it without any problems. I found one down the side of my house having been thrown over my gate with no card or note through the door and I was home so no effort was made to knock or ring the bell and goodness knows how long I was sat home waiting after it had already been 'delivered'! Another arrived battered with holes in the postage bag, stinking of cigarette smoke and the courier had a very bad attitude, she shoved the signature thing in front of me for me to sign, didn't speak, didn't smile, didn't say goodbye and spat chewing gum out at the end of my path. So far I have found the Yodel helpline to be of no help whatsoever, they need to pass a message on to local depot who will then pass a message on to courier, etc, etc. My advice would be to use the Collect+ whenever possible and I am certain you will be happy with any KandCo purchase. I would give a 5 star rating if they changed their courier.

I'm always shocked at how quick my orders are delivered, usually the next day. And the returns process is so simple. I do have an issue with the statements as if I return all my order or most of it I'm still required to pay the minimum payment which could mean that I'm in credit on my next statement, which I don't think is reasonable. I think the statement should be flexible and updated more often than once a month so that if you do place a large order and return items you should only pay the minimum payment of the balance at that time and not at the time of the statement date.