KandcoReviews of kandco.com

I ordered a fridge freezer and opted for the company to collect the old one for a charge, but when it arrived the delivery man came he said that he could not take it away as his van was full. So I pay for a service that i did not get , flaming furious and when you phone Kay's you get told that its not their fault and that you the customer have to phone the delivery service! ! Why state in the book , and website that they will remove the old one if they don't ! ! They will only remove it if there is space in the van! ! I am one disgusted customer, been shopping with Kay's for years and I am extremely disappointed .

Recently ordered several pairs of shoes for husband to choose from, sent 3 pairs back, kept 1 pair. Did the same with some dresses I liked the look of, none of them any good. A couple of months ago decided to help the environment by going paperless......don't believe I was advised that my statement was due. Received text message this week....thank you for your payment of £91.00.....HOW MUCH???....I rang the helpline in a bit of a panic....I usually pay about £16.00 to £20.00 per month, to be told I can't have a partial refund of a direct debit payment for at least 10 working days...Really? Even though my account is now actually in credit by £18.00? I realise I should have been more vigilant and aware my statement was due, but how can they be justified in taking this amount when the goods have all been returned over 2 weeks ago? Not happy.

when i ordered a pair of jeans it said on the e mail they would be delivered on the 13th of nov and a signature was required for this item , stayed in all day ,no parcel !!! phoned kays up on the 23rd of nov as my statement had come and guess what ? the jeans were on my purchases !!! said they would ring me back and as yet i'm still waiting ,it says on my delivery status that they have not been delivered yet so what right have they got to add them on !!!!

I have been a customer of KandCo for a number of years and during that time they have never seemed to have gotten to grips with problems relating to lack of stock or delivering some items on time. My msot recent experience relates to an order for some bedding which I required urgently as I was expecting a friend to visit. After scouring the relevant options online I was disappointed to find that at least half of the advertised products were out of stock. Having compromised on a few items and giving up on the rest I placed my order. In fairness two-thirds of the order arrived when it was supposed to but the remaining item has been delayed by a week and will arrive too late for my purposes. I have therefore, today, had to cancel that part of the order. I now have to search for the said item from another source when I have little time or opportunity to do so........isn't this why we all shop online in the first place? It is my experience that this is not an isolated incident and rather lets the company down.

K&co although agood catalouge the delivery service often doesent turn up wen it says and some orders u have to wait for and the only way you can find out if theres a delay if you go onto track my order i think they should notify you via text so your not waiting around all day for nothing to arrive as has happenned to me on more than one occcasion!!!

I received very average service when I ordered from KandCo. The item took a long time to arrive which wasn't a problem but the delivery drivers were useless. The item was large and difficult to maneuver yet they left it in the hall and made no offer to help me get it into the room I wanted. In fact they didn't really speak to me at all.

ive never had any major issues with this catalogue other than them loosing a payment. i do think that statements should be once a month on a set day and not every consecutive 4 weeks as i find some months i have to pay twice because of the days in the month. customer services are overall average for a catalogue. the things i order always come in top condition and the courier for my area ive had a few times and hes really nice and friendly. the catalogue should do a 'bigger' selection for people that are not the average size, if the catalogue brances out into the bigger person i think they would get more custom. on bigger pieces of equipment like expensive TV's i think catalogue should offer an extra 6 months warrenty ontop of the year standard on them as more of an incentive to buy.

Used to love Kando, when it was Kays. But hate when they send you a Sale Leaflet & just about everything you want is just sold out. Can't fault delivery, as that is always fast. Hate waiting on the 0845 line for ages & spending a fortune. Like the discount but I tend to be using that to lower the price of items ordered, as thy gave me more than s generous credit limit. Did prefer looking at my statements online. Hated getting a extended warranty sent, after the other one finished, annoying as you must reply if you don't want it.