KandcoReviews of kandco.com

My recent purchase of garden furniture is a delight. However when there were no instructions in the box, customer services said it would take a week to get them to me, when i would like to try and get them quicker, they gave me an email address for a company in germany, i emailed them and there reply was they were a price comparison sight, for on line companies. I did my own on line search for the manufacturer and one phone followed by one email to the correct spares dept and two hours later i have an email with all instructions. Over a week later kays finally sent me a letter with no instruction, saying they unable to get the spare part i required!!!!!!

I would really appreciate knowing why you are regularly failing to keep to your promises re rewards. I am presently paying for a shower, made more than the minimum £20.00 payment (paid £30.00 to be precise, way over and above my minimum payment) and it isn't a sale item as far as I am aware and once again, as is becoming a regular pattern recently, I have not received any rewards. This is NOT good enough. Either you are going to honour your promises or not, but if not, scrap the rewards system and lower your prices as you are not acting fair! If I didn't make any minimum payment, you would be in touch with me in a flash - remember, respect works both ways, so honour your agreements. Everything else is ok, not marvellous, just ok.

Just that I was used & like getting a few pounds off now & then. Now it's soooo hard to get commission I rarely use kandco anymore.

I ordered three items from K&co, and two of them turned up right on time and I was very happy with them. The third item was a little late, but I wasn't that bothered until I opened the parcel to find that I had the item I'd expected but in the wrong size. What a disappointment. I looked on the wesite to see how to return it for a replacement and keyed in my information to have the parcel picked up by Yodel. They gave me the date for collection and I stayed at home all day and guess what.........yep, that's right, they never showed. So I had to make a special trip into my nearest town to use the Collect+ service and get the parcel on its way back. I haven't had my replacement item yet and I'm beginning to think it would have been a lot easier to buy it at a local store.... and it would have been cheaper too.

An ok company if you just order clothes, order anything else and if it goes wrong you hit trouble. Take for instance the vacuum cleaner I ordered, I took it out the box, plugged it in and started to Hoover up, within 1 min parts started snapping off it, I rang customer services and what was the response I got? Sorry under our terms and conditions you have used it so you can't return it? Sorry but WHAT? You sell something which is not fit to use and I can't return it, after standing firm she then tried saying you have to get in touch with the manufactures , erm no I don't care what ur claim is ur terms but my contract was with you not the manufactures after stating I would take this further the woman did arrange a collection, but not without accusing me of damaging it? Sorry ur on the other end of a phone, sorry do you have magical powers to go back in time n watch how I used the item to determine if it was my fault or not, shoddy customer services, she then added, no sorry told me that when the manufactures examine it if they agreed. With her I wouldn't get a refund, lol funny how I got a credit refund the very next day. From now on will just stick to ordering clothes not worth the hassle to order other items from you.

I was planning on buying a tablet til I noticed another of your sites selling it much cheaper and claiming its original price to be at the sale price in Kay's I find this a lot. I also bought something and a week later price was higher so you change prices a lot. I buy here as a need basis not a want basis as all items are already double the price or triple than they are anywhere else summerhouse for example 400 amazon 900 same size shape same item in Kay's bought a bed with damage and was told would be given a 75pound discount and it never happened they gave me discount on their purchase price so be warned pay 600 for a bed they only giving discount on 200 made several and I mean bout twenty complaints and always assured it will be added to my account only to call again for no note on account and no one knows what I am talking about. Delivery service most are rude and heavy items left on doorstep I use a walking stick to get to door there are a few exceptions, but fragile items always arrive in bits. Kay's don't care about customers only money which they are quick to take and no matter how long you have been loyal paid on time etc if your bank makes an error or anything else gets in way of payment say you get paid on first and that's a Saturday so you won't get money til Monday they will drop a charge quick as you like finishing my payments then giving them the boot.

The choice of products and the ease of ordering on line or by phone is still up to the mark, what lets this service down is the delivery service. Time and time again orders go missing but the couriers say they have delivered the goods changing their version of where they have been left (with neighbours left in a safe spot etc) all not true. The condition of many of my parcels are also not up to scratch (parcels ripped, damaged, crushed and parts falling out and missing). THE DELIVERY SYSTEM LETS YOUR COMPANY DOWN TIME AND Again NEEDS ADDRESSING URGENTLY. Your shoddy delivery system loses you many sales.

The only good thing is I can return parts or all of my order if I no longer require them. I keep purchasing items which has cost me hundreds but my platinum rewards nerver earn any value. In April / May I spent £199 but still no increase in my rewards. One of the biggest bugbears is when I place an order all I get is "out of stock", this happens much to often. The only reason I stay with Kays is convenience really.