KandcoReviews of kandco.com

I have been a good customer to this company and never before experienced such bad customer service. I was delivered a broken cooker - and when trying to arrange collection cannot get through to anybody. Was left on hold for 30 minutes by a manager who then hung up on me. Steer well clear of this company.

I purchased a mobile phone 4 months ago, long story cut short it stopped working they say it was accidental damage and will not replace it. I know full well it was not accidental. They say it is my fault when i know 100% that it was not. Will never ever use them again.

We have been with this company in its many guises, Kays, Empire,Great Universal and Littlewoods and now its K & Co for over 20 tears. .. We had 3 different accounts to take advantage of the promotions over the xmas period and one of the items we ordered on the 3 for 2 offer wasn't ever stocked so was never going to come. We rang numerous times and a advisor rang to offer us a 15% discount so we ordered a £550 tv as a treat but they used the wrong account so I asked if they could tap a few buttons as its all under k & co and wrote a letter to the funnily named (Customer Excellence) but to no avail. So now we are paying the full cost of the tv and so I have deleted 2 of the accounts and once the tv is paid that will also go. All letters gets put straight in the recycling bin and all e mails deleted After thousands of pounds spent over the years this company wont get another penny. Good luck with dealings if you ever have to contact this company. I don't think K & CO will read any of these reviews anyway.

ordered a gas cooker with connection , the cooker arrived and they didn't connect it because they weren't qualified, so rang the catalogue to be told it wasn't showing connection , they gave me a phone number to call , which I did , the operator took my contact number , when she called me back she told me it was an error with there online service not registering the connection option , so consult my yellow pages for a fitter , I told her that being as it was there fault and they have admitted it was there fault they should arrange a fitter , she said her manager had told her that connection has to be arranged when the item is ordered and there was nothing they could do , I find this customer services appalling , I have been a customer of this company for many years and spent thousands of pounds with this company ,but lately I am finding this company very sloppy and un reliable

I am a long standing customer of kandco but now have come to dislike them and will very likely never shop with them again. I ordered items from my reward points but have been charged for them, meaning I am going to receive a bill I cannot pay and they will have the audacity to charge me extra for an unpaid bill and bombard me with calls demanding payment as they recently did when I was ill and supposed to be resting so unable to go to post office and pay bill which I explained and said I would pay it next day, most unhappy with kandco.

Well I made a first time purchase through a link on Topcashback.co.uk and my cash back tracked as it always does giving me 10% of my purchase value. As a first time customer I was also entitled to 10% off my first order using the code supplied by K & Co. Too good to be true, SURE WAS! K & Co cancelled my initial order saying some rubbish about me having a Littlewoods and Very account and the addresses not matching. (This was an agent changing my address is when asking for delivery to a separate address over a year before) They then decided my order was valid so I had to call back up to re - arrange the order. I called back through to customer services and guess what? This was not my first order so I wasn't entitled to 10% off. After moaning about this and transferring from department to department I finally got through to a gent that seemed to know what he was doing and promised to get the 10% discount applied. 2 months later, no discount, several emails which were answered very quickly, but I'm not entitled to the first purchase discount. I would use with caution, but if you can afford to buy goods outright, I would most certainly recommend shopping elsewhere!

I have been a long standing customer but in the last 12 months the customer service has become a nightmare I no longer shop with kay and co as my first choice

Never ever again will I buy anything from K and Co. We bought a King Size bed for £1000 and have had nothing but trouble with it. The mattress that were provided were absolutely rubbish and you could feel the springs after two weeks! The slats and the plastic attachments are the shoddiest things I have ever laid eyes on. The company agreed to send someone out to fix the bed but refused him new plastic attachments!! And NOW the legs have broken in the middle! Needless to say we had to buy a new mattress. Total shamble of a company and far to expensive for what it's worth!!! 0 out of 10 for recommendation.