KandcoReviews of kandco.com

American express wont do nicely 1hr to be told this after being put through all the hoops fummmmm

I have just received an email offering me £20 discount off an order of £50 or more, I ordered some bedding that amounted to more than £60, when the email arrived to tell me the details of my order the prices were higher than I expected, I called kays to find out why only to be told the offer was for buy now pay later, why give £20 discount when you charge extra for putting the things I ordered on 104 weeks I promptly cancelled the order

I have been a loyal customer to KandCo for many years. Sadly I feel very disappointed and upset that I cannot get a satisfactory reply from Customer Services and reassurance that the problem with the warehouse that dispatches the goods has been resolved. I just get told "Please re-order". The same 'wrong item' gets sent again and again. Very poor. When I have cleared my payment on my account, I will no longer shop with KandCo.

30 year service and what do you get i now wonder, i ordered beauty products 2 30ml bottles, on arrival 2 15mls were supplied, they were reordered and yes the same happened again, yet again phoned up to my astonishment i was told to send them back as i wouldnt get an answer for ten days and did i really need the headache and added expense of phone calls, until i was disabled i have always worked in retail and this is not what you call customer care or sales, i think its better just to stop using them.

I am affraid on this occasion I am quiet disappointed, after several phone calls and £14 worth of calls as you can expect I am not happy at all. When ordering two jackets I quoted a £30 off code,after receiving the items I returned them as they were not suitable. So I placed another order and was told the £30 would be applied to my new order when the two jackets were received. After the order arrived I called only to be told only one jacket had been returned and credited to my account! Which is impossible as they were both in the same parcel. Finally get through to customer service only to be told I had to wait 14 days before they could raise the issue with the courier. By then the code was out of date!! Which is why this review is not a good one.

I ordered 2 x sofas as it stated in bold print "would be delivered by christmas" I have just been told that isn't going to happen...too late to get elsewhere...really upset as we have family travelling this year and nothing to sit on!!!

Have shopped with KandCo for many years without problem. Convenient if you want to pay over a few months and try clothes on at home. Recently they have been disappointing - Ordered goods that don't arrive, contact customer service by email (cos it's free) response takes ages but they haven't read what is actually written and have to email again .... and again... and again ... and again, still not resolved the issue. The courier service is now shockingly bad, parcels arrive smelling of cigarette smoke and returns are not picked up, even after phoning customer service to arrange twice and using automated telephone service. I guess this is a problem with the local courier but KandCo aren't interested in helping me to sort it out. The website is up and down - used to be able to arrange a return via the webpage but now states I have ring (not a free or local rate call) No longer shows reliable parcel tracking either. Very are part of the same group and charge less, offer collect+ (free next day delivery to a local shop) No interest charged if paid over 3 months. Much the preferred option with KandCo being SO unreliable at the moment.

Hadnt ordered for a while then got a promo code through the post. Tried to use it, but it would not work. Bit of a swiz to try and make you order.