KandcoReviews of kandco.com

Send out wrong order then try to fob you of and say you have to reorder to get the right product even though it was there fault. And say it will take at least 3 days for them to pick up the one they sent out wrong and when you phone to speak to them they are not very polite or helpful.Spoke to them again because I found out the item I ordered was out of stock but they did not phone and tell me just sent alternative. Man I spoke to this time was very very rude and did not really care. He put the phone down when I was still talking it was a case of bad attitude or what . Seriously thinking about going to the papers.

i have request a k and co catalogue by there web 5 or 6 times and i have not received none of there catalogue. so there do not want my custom. so there should be closed down.

I have been a customer over 20years, never really had any issues with the catalogue before, untill recently, when I bought my first major alliance, a hotpoint washing machine. It broke down after 5 months, and kandco have gone out of their way it seems to be the most unhelpful company I've ever had the misfortune to deal with, from blatant lies regarding the sale of goods act, to down right rude staff. I still have a broken machine after 7 weeks as they haven't arranged to collect it, and every complaint I have submitted has been ignored. They have caused me untold stress and misery, and inconvenience is an understatement. Most definitely would never recommend them.

Having used KandCo for many years, right from when it was Great Universal, I've always been really happy with them. As such when we needed a new computer I turned to them and ordered a 21.5" iMac, due to arrive around 7 days after the order was placed (fine with me). Delivery due date came and went, when it was 3 days late I contacted them, was told to wait another 7 days. Waited, nothing still so contacted again, to be told to wait another 14 days... At which stage I cancelled the order as I needed the new computer a lot sooner than this and had to go elsewhere :-(

Littlewoods fantastic yet kandco rubbish don't understand it's the same company in all but name wish I could transfer by available to spend from my kandco account to my littlewoods account as that was the only reason I opened account to give me more to spend kandco is rubbish and still haven't credited my account for an order I never received over a month ago

Placed order for a Mothers day gift never arrived or nor was I told that the order had been cancelled as they were out of stock even though it was listed as in stock still online. IO had to then purchase an alternative girt at short notice . I wanted to initially raise the issue of poor customer service expecting some understanding of the issue. was meet with the usual generic emails without ever someone actually understanding why I would be annoyed in the first place .As this went on and on I requested compensation for my time and effort was offered around half the value of the item when I inquired about this I was told that they would not offer more compensation than the value of the item clearly not actually taking any notice of the claim itself. Was told to write to them and they subsequently lost the letters I have still yet to receive any confirmation of compensation and the whole incident leaves a poor impression of the overall customer service

I was charged twice for one item after that was sorted i was told by kandco over the phone that the price reflected in my account isn't a true reflection of my weekly down payments so instead of £125.00 i had £250.00 and had a monthly charge of around £50 although i spread this over 20 weeks and like i say i was charged twice, so after speaking to the adviser and him saying yeah yeah don't worry i've put a note on your account and you won't be charged £50.00 because it's not a true reflection of what i really owe, i checked yesterday and i had been charged £50.00 so once again another lie from this company,

I am really very disappointed with the kind of customer service I had. First of all, I was trying to make an online order paying in full by a debit card but unfortunately it was not successful as it appeared as declined. Secondly, I called the customer service to understand why my order has been declined, then I had been told that my account has been closed a year ago which I don't know why and doesn't make any sense to me because I already received a letter from them less than a month ago with some voucher. Moreover, the lady talked to me on the phone told me something totally unappealing to me which is : (If I tried to pay in full by a debit card , I can't use a voucher ). I don't really care about having a credit account because I always pay in full. My wife has accounts with Very, Isme and Littlewoods which I believe follow the same rules and she made tens of orders using vouchers and paying in full. In addition, I received another letter after the phone call I made telling me to contact the credit department. So, how this comes If my account has been closed. Furthermore, I sent them an email asking them to close my account properly this time because I am not happy with their customer service and I am no longer interested in making shopping with them because I wanted to save myself receiving irrelevant emails or letters in the future. After about 6 days, they responded saying that they have completed what I asked for but when I tried to log in to my online account to make sure that it is closed, I have been logged in normally which makes me think that they didn't take any action and are totally unprofessional.