KandcoReviews of kandco.com

I ordered a jackwolfskin coat and within a week the price had gone down so I emailed them and they honoured the new lower price,excellent customer service

Kays took over Empire some years ago. My Dad used to run a Kays account when I was young so they are an older catalogue company. I have found them to be useful when I am shopping for specific items and I need to spread the cost over a period. They are more expensive than high St shopping but sometimes this is outweighed by the delivery to my home and the cashback reward. It is easy to order, easy to pay and easy to return goods if not suitable.

I ordered a new pair of suede slouch boots at full price and a dress that was advertised as being in the sale. I got all the way to the checkout and then I was told that the dress was out of stock in my size - disappointed to say the least! The boots arrived within a week of ordering and were left safe by the delivery driver, as requested. I was very happy with the ordering process for the boots, as I have been with almost all the orders I have placed and received from K&Co in the last 20yrs. I was, however, very disappointed that the dress was shown as available and then out of stock at the last minute. Maybe some "tidying up" in the order process might be required! The sizing is usually accurate and I haven't had to return many items in my time with K&Co, except when I have been "between sizes" so was unsure which size to order! I also had a slight problem a few months ago as I hadn't ordered for some time and my direct debit was cancelled without notifying me. It caused me some concern when I opened my statement to be advised I was in arrears but, despite this, I would like to think that I will remain as a K&Co customer for the foreseeable future.

Fast delivery. Good products

Some of the clothes are fabulous

I have no problems with Kays/Great Universal apart from the over complicated Reward scheme.It was much better when you earned Rewards on everything you paid in. Other than that ,I have had no issues at all in over 20 years as a customer.

I only use the Internet to browse or search K&Co for what I'm looking for and it works well, prices are a little high on some items I think, however a fast delivery and nice people to help over the phone makes it an overall pleasant experience.

I like the fact the website is easy to use. I don't like the fact that your prices have increased. I like the credit facility. I like the free delivery. Overall I have generally been pleased with most things.