KandcoReviews of kandco.com

Having ordered a coat which was due for delivery a couple of days later I was upset to find it didn't arrive. I contacted customer services who passed on my complaint to an "expert" who informed me a further few days later that my order would be with me by the 24 Oct. 24th came and went and still no coat. I contacted customer services again who simply told me "its been lost in transit I've cancelled your order, if you want it reorder again". For something which is clearly not my fault this level of response is unacceptable. No form of compensation offered (like a discount on a future order by way of apology) and to tell me to order again rather than customer services doing it for me and making sure my item got to me I find totally disgraceful. With this service I shall be telling everyone I know not to shop with Kays&Co!!!!!

Ordered 2 pack shirts and a dress and the sizes were completely wrong, would've had to order two sizes larger than my actual dress size for items to fit! Also ordered a pair of grey trousers which were in a small checked fabric, this wasn't shown in the online picture so returned everything.

I needed help with a lap top I had which I ordered from Kandco, we couldn't get it to set up no one could help and all the agent keep saying was it will cost a lot of money to send back ect if they find nothing wrong with it, , they gave us a phone number which that gave us anther phone number, in the end after much phoning about we got though to a person at the place it was made, they ran though what we needed to do , which took for ever, we did every thing asked of us, it is still not working very well, and we have gone back to our old Lap Top... it is costing £ 349 - 00 for a Lap Top we cant us as its takes for ever to get on the net it we are lucky eough to even get it that far, .I .will pay up my account , but will NOT order any thing more from Kandco again. after being with them for at lest 20 years.

Ordered a living room unit. Delivery stated as 2 weeks later, not an issue I was fine with that. Tracker system said order had been despatched one week earlier than anticipated, when unit didn't arrive 10 days later I contacted kandco to be told "it's out of stock, more due in in 4 weeks time but that's subject to change". This should have flagged up somewhere on their system, certainly didn't on their invoice system as I was billed for it. Not too impressed with service and left rather annoyed!

Couldn't understand customer service and when did they were uninterested and unhelpful and not something I would like to experience to regularly.

I have been a happy customer for a few years with k and Co. However, recently it has become very poor. Firstly problems with the website... including being unable to book returns for over a week. Having notified kandco it took a further week to finally arrange a return. I found the e-mail contact extremely poor. The responses sent out being primarily stock responses and seemed to me that my email had not been read properly. Secondly, due to this problem it raised my minimum payment for the month. I e-mailed they replied to say that I had to call to sort it out. When I called it took quite a while to get through to someone and when I finally did, the lady I spoke to was quite rude and did not help me resolve the problem at all. Extremely unhappy and disappointed with the service.

Having been told my item would be delivered on 11th, it is now 21st and still no delivery. Online customer services take so long to reply, longer than the 6 hours they state and then they tell me off when I request a response. Was then promised a response on 19th and hey guess what, still waiting. Checked on my account to find, item not delivered, don't need to be a brain surgeon to figure that out! Have now emailed again so I'll keep myself busy for the next 6 hours to see what the next excuse is, but I won't hold my breath.

Gonna try and write my problem here as don't get a reply from an email,I haven't been able to view account online for 3 weeks now as no matter what devise I use it comes up with a blank white screen.Not happy