KandcoReviews of kandco.com

No, After sales srevice at all, So called rewards scheme non exitent very difficult to claim rewards. I have closed my account after being with them for well over 10 years , even that was difficult to do as could not do it on online. Had to email them and ' specialist' will get back to me

Half the time, I can't even get onto the homepage and when I do, that's as far as I can get. All you get is abuse when you contact them or unhelpful comments.

K&Co play on the fact that some people cannot afford to pay outright for necessary purchases. A close friend bought an indesit oven, which was more expensive than from anywhere else. The oven is not fit for purpose and took over three hours to cook a small chicken and roast potatoes. When we contacted K's, explainining this, they said it was non returnable, because we had used the product!!! Despite numerous emails, reiterating it should be collected and he had no intention of paying for it, they have been chasing him for over a year through a debt collection agency and are now threatening court action. I wish them luck! STAY AWAY FROM THIS COMPANY.

Loyalty means nothing to this company - they are a joke !!!!

Very disappointed with Kay's we ordered a lap top at the start of December and have been waiting for delivery, we were told it would be here by the 23rd and now they are saying the this model is not available, Its now too late to order for Christmas so will need to look elsewhere, We will not be ordering any more Electrical equipment from Kay's at this time of year as we could not be sure you would get in time, Very poor service

I've used Kays for a while and if it's just a matter of buying and receiving goods on time, they're OK with that except for every piece of furniture having at least one screw missing. I bought a tablet in August 2013 (along with a 4 year replacement guarantee) and by January 2014 it had become faulty, I was told I HAD to send it to the manufacturer for repair (I later found out they should have just replaced it and the manufacturer shouldn't have been involved) , so I sent it off only for it to not work after about 2 weeks, I sent it off again and still it didn't work, I didn't want to send it a third time as it cost me to send it each time, but KandCo kept telling me it was Prestigio (the manufacturer)'s problem and Prestigio kept telling me to talk the the retailer (KandCo), so as Prestigio will only replace it after it going in 3 times for repair I gave in and sent it off a third time, after 5 weeks of them having it I asked what was happening and they said they were waiting for a part, so I gave them 2 more weeks and asked about it again, still no part and Prestigio told me to ask Kandco for a refund or replacement, so I emailed Kandco yet again and all I got was a customer satisfaction survey asking how the customer care adviser handled my query, I didn't even get a reply this time, so Kandco won't do refunds even though they are required to by law if an item is faulty or not fit for purpose, as my tablet was. If you want clothes, non-electrical toys or games then use them, but don't buy anything that could go wrong or be faulty. The customer care people don't even read emails properly and will just tell you that your faulty item is out of the home approval guarantee even if you are within your statutory rights period, if you do still buy an electrical item, there's no point in getting a replacement guarantee, as it's a lie,I have yet to have a replacement or refund in the 11 months that the tablet hasn't worked or (as it's been with Prestigio for weeks) not even been in my possession. I've also made a complaint about the online customer care but that was duly ignored. So now Kays have promised a refund, I'm trying to work out how to go about it and getting nowhere, I don't want a credit to my account, so had to phone only to be told yet again that their home approval doesn't extend this long, well I know that, but my statutory rights date back all the way to 2014 when it was first faulty!

Your products are way too expensive and not competitive with other supplier prices.

I was accepted for a catalogue, but every order I have place has been declined without explanation!!!