KandcoReviews of kandco.com

i ordered two items from k&co told they would be delivered on 21/11 checked progress on internet items delivered to courier on 20/11 . waited in all day no parcels arrived phoned k&co given information to contact yodel. checked internet on 21/11 at 9pm informed that courier had been and left a card to rearrange delivery. lie 1 contacted yodel 8am 22/11 told could not find parcel number. no2lie . contacted k&co for said number. rang yodel again with number told themm no card had been left gave me number of courier. rang number the man who answered no longer worked for yodel.rang yodel again and this time the lad told me the truth the courier had not tried to deliver on 21/11 because he would have had anumber on his screen corresponding with the number on the card which was supposedly left .i had no card he had no number. so the truth at last. i have been a k&co customer for as long as i care to remember. van delivery no problem.courier delivery lots of problems. sort out problem k&co or lose a life long customer

After being informed a signature is required and delivery WILL BE AT THE LATEST 21 / 11 / 2012 made sure someone in all day at a cost of £150 casual text message at 8 minutes past 4 on 21st November 2012 your items are delayed well sorry but your complete ameteur aproach to customers is as usual pathetic why tell me I have to make sure someone has to be in to sign when you just don't care wether the delivery happens or not ???????????????? you will now need to make an appointment as to time and day as I will NOT waste another £150 on your day dreams and fancies in fact cancell the order I wish I had never heard of you

I have always had a good experience from K and Co apart from my most recent purchase. I ordered a dress and arranged to collect it from a newsagent. When I collected it and took it home i discovered it wasn't the dress I ordered and was someone else's order from little woods catalogue. I rang a couple of times the first person was very unhelpful and didn't explain how I should return it as its not even from k and co. the 2nd was helpful but explained to get the dress I ordered I would have to order it again and now it's out of stock and still had no refund for what I ordered. I think they should look into using a different courier as it was them that put the wrong label on the wrong parcel and don't have a clue where the dress I ordered is.

i find that telephoning is a long drawn out affair the advisiors are helpful when you eventually get through the delivery isnt always next day as i was informed and i dot like having to pay for each phone call i make

there delivery company are terrible. ive been let down 3 times the latest showed out for delivery few hours later they claimed they couldnt gane acces to my house total rubbish. next day show yet again loaded on to van sat in all day and didnt turn up. when i phoned kandco to complain i was told it was nothing to do with them yet they use this terrible delivery company called yodel who also trade under HDLN. they just didnt want to know i informed the girl if goods aint here by monday then they can cancel the order. get i decnt delivery company. check out my tracking below. they call there delivery company HDNL WHICH IS ALSO KNOWN AS YODEL, DO A SEARCH ON HERE FOR YODEL THEY RATE 1 STAR Latest tracking information 23/04/2012 21:31 Order being processed at Shaw 24/04/2012 10:25 Despatched from warehouse Shaw 24/04/2012 10:48 Despatched from warehouse Shaw 24/04/2012 10:49 Received at SHAW HUB 25/04/2012 22:53 Received at X BELFAST 26/04/2012 07:34 Loaded onto van at X BELFAST 26/04/2012 13:00 Unable to deliver no access to property X BELFAST 26/04/2012 18:56 Available to deliver X BELFAST 27/04/2012 08:53 Loaded onto van at X BELFAST 27/04/2012 20:20 Not delivered X BELFAST

NO stars, for a truly 'DIABOLICAL' ' service ' ??? NO service at all really .. despite saying NO to a 7am delivery in the first instance, told on 3 further occasions that that would be the delivery time. This was by the 'delivery company' used ( Yodel ) who were truly atrocious. They did turn up at 07.35 one morning, blocking my cul-de-sac, and, after a twenty minute 'perusal' of paperwork, and a search of the van, told me they did not have 'my product' ( a washing machine ! ) on their van ! Went back to K&Co, and complained .. they said they would 'sort it out', and asked 'when' we would like it delivered .. we said " anytime after 10am, any day of the week " .. it turned up, a couple of days later, @ 09.20 ! .. at least they did have the washing machine this time, and, luckily, we were in to take delivery !! .. on 2 separate occasions 'after' taking this delivery, we were rang up by Yodel, to say that they were going to deliver it ' 2 days hence ' from the phone call !!! ... Truly UNBELIEVABLE, and ATROCIOUS, ' so called ' service ... ABSOLUTELY APPALLING ...

It took a couple of weeks to get my item delivered. Once it was delivered and I asked for the large item to be collected I stayed in all day Friday for no one to turn up. I then called again and was told it would be collected on the Saturday. I stayed in again all day Saturday and again no one turned up. After speaking to the manager I am still waiting for a collection!!!

They answer queries with set random answers and do not actually read what you have written - Terrible Customer Service