KampartsReviews of kamway.com

Response from KampartsMay 9, 2022

Hi Harlan, Thank you for taking time to give us a review. We are sorry that time item you ordered did not meet your very unique and specific needs. We have had many people in the orthopedic, rehabilitation, medical fields tell us that this pedal is wonderful for them as it keeps their feet in place while using their stationary bike. However, with that said the item you ordered was not designed for how you were using it, so trying this item out, likely would be a risk for you as it is not being used for its intended purpose as it was not designed for use on a prosthetic leg/foot. Regarding the 'fee' you mentioned, we are willing to give you a full refund on the item, even after you had 'used' it. We only as that you ship the item back to us or we can send you a label to use to send it back, though it would deduct from the refund of the pedal. Unfortunately, shipping is a service that is provided by a 3rd Party, which we have to pay as well; it is independent of what we would like to charge, which is why we keep our pricing on all of our items fair and low. Being a small business, we refuse to roll shipping and other fees into our products so that customers and enjoy our premium products at an affordable price. We do understand that sometimes things do not work out and believe that this is an understandable agreement for all involved. Thank you for giving our product a chance, and we hope that you are able to find a solution that works for you. Good luck!

Response from KampartsMay 3, 2022

Hello David, Thank you for taking the time to submit a review. We did send you a wrong item initially which we promptly tried to correct by sending you a replacement of this part. We did verify it was different from the original part when we sent it out. We'd love another chance to get it right, so please let us know in what capacity this new part does not work and we'll do our best to rectify it. We could verify some serial numbers with your machine or help you troubleshoot any problems you may have. Hope to hear from you soon, Thank you, -Kamparts Team

Response from KampartsSep 16, 2020

Hi Christian, Thank you for taking the time to write a review for us. We understand your concern with Customs fees; we wouldn't charge you anything if it were up to us! However, we have no control over how much your country charges or taxes shipments coming from the United States. That would be up to your government and not under our purview. Thank you for placing an order with us, we hope you were able to enjoy the item you ordered. Regards, -Ryan Kamparts, Inc.

Response from KampartsApr 9, 2020

Hi Norman, Thank you for leaving us a review. Your order was shipped the day after we received it. We did send you an email confirmation with a tracking number on 04/02/2020. Since you are in Canada and we are shipping from the US, it typically takes a few days longer for your items to arrive. We were able to get your order out within a day, but the shipping time with Canada Post was not in our control. Please understand. I did track the package for you and it seems that it was delivered to you today, 04/09/2020. Please let me know if it has not. -Ryan