lisa T.
I ordered a product to be made aid on…
I ordered a product to be made aid on the 4th of April. I was supposed to have it within a few weeks. I did not find out that my product was going to be delayed and where it was made until I force them to exito explain the delay. Come to find out my hat is not Made in the USA as advertised however was made in China and shipped from China so oh I am not gonna see it in time for in time for the funeral of the pet. There was no notification that my product was going to be delayed nor where it was made worship from.
Response from kalliegear.comMay 3, 2022
Hi Lisa. First, we would like to send our sincere apology to you. We are so sorry that your order was delayed without any notifications and didn't reach you as you expected. We understand how important the order is to you and your feedback is really appreciated for us to improve our service in the future. As you may not know, because of the pandemic, our shipping company has experienced some difficulties with many orders for a long time now. Therefore, for your order we will try our best to assist you by urging our shipping company to deliver your parcel as fast as possible. Hope you could sympathize with us. Please kindly wait for the item to reach you as we will be here to assist you until you get your order. Again, we sincerely apologize for this inconvenience and sorry again for the unwanted feelings caused to you.