KaiyoReviews of kaiyo.com

Address don't exist for a year or more kaiyo don't answer phone it goes straight to voicemail or just hangs up. Kaiyo do not respond to email also do not have a physical location. Kaiyo is fraud all the other reviews are fake and don't understand why goggle hasn't removed the fake reviews. Kaiyo will pick your item up and will not offer fast cash offer for client and will sale your item and give you a percentage close to nothing you best bet sale you own don't use kaiyo

Kaiyo's customer service and delivery times are extremely poor. They will not meet their own stated time expectations and require many follow ups before issuing payments to Sellers. They are clearly manipulating their finances to extend cash flow. Do not do business with them. Check Trustpilot and BBB reviews before engaging - I should have.

Kaiyo, TERRIBLE for several reasons, I never write negative reviews, but they deserve one. Their 'inspectors' arrived on the day they were supposed to pick up my furniture, which they had already approved to sell. Instead of following through, they claimed certain items were unstable by shaking them, which was completely false. This left me with some items on the day I needed to vacate my apartment. The items they did take were grossly underpriced. They list everything for under $1,000 so they only have to pay sellers 25% of the sale price, without any input from the seller on pricing. For instance, they initially listed a new $1,900 king-sized bed frame for $1,100, dropped it to $825 the next day, and it sold immediately, resulting in me receiving only $205. ChatGPT The other item they listed is a $3,000 West Elm Couch, which they have priced at $986.00, clearly aiming to pay out no more than 25%. Furthermore, they failed to notify me when my listings went live or when items were sold. I only discovered if something had sold by checking my Kaiyo account. To make matters worse, one of my items—a nearly new West Elm Mid-Century Dresser—hasn't even been listed after 30 days of them picking it up. Overall, my experience with Kaiyo was incredibly disappointing and unprofessional. It almost feels like dealing with a group of dishonest individuals. For a much better experience, I recommend using Apartment Deco. I sold a few other items through them and received a 50% payout, and you control the price! Apartment Deco pickup team was also pleasant, and they keep you informed when your item sells. www aptdeco com Lastly, if you are short on time, just donate rather than using Kaiyo.

HORRIBLE, TERRIBLE, SCAMMERS. Worst customer service, experience I have ever encountered. Used furniture pick up was scheduled from 1-5 pm on our move out day. We received no communication from the team the whole day until we reached out at 4pm and was subsequently told that they would be coming at 530. After calling again at 530, we were told that the team had to reschedule due to unforeseen circumstances. We were charged late checkout fees by our building because my wife and I had to haul the giant dresser and coffee table out ourselves. The customer service team and the company took zero accountability, zero ownership and had zero empathy to our situation. They did not offer us any alternative methods and had the audacity to tell us afterwards that their pick up is not guaranteed and there was nothing they could do. They had no problem cancelling our appointment last minute without notice, but when we reached out to have our furniture picked up the next day they could not reschedule us in even after the nightmare they put us through. What's also ironic is that this company charges customers a $90 no show fee while pulling this crap. I have never encountered a more absurd and horrible experience with a company, would encourage others to STAY AWAY!

The worst!! I reached out to Kaiyo about my executive desk and matching file cabinet. They wanted pictures so I sent them pictures. They got back to me and said yes they would take it and they put me on a two week wait to pick up. Then on pickup day )after I took a day off of work) they canceled. then I waited another two weeks for them to finally turn up and then reject the item. It was too big, too heavy, I have no idea nobody gave me an answer. I wasted a month where I could’ve easily gotten another company to take care of this !! Zero stars from me I do not recommend this company. Funny thing is I saw the exact same desk online for $3000. Their loss.

Kaiyo delivered a couch and it looked ok. After the delivery crew left it became apparent that one of the legs on the couch was broken and they’d propped it just so that the couch appeared stable. Customer service has stated it will be 1-2 days before they can “escalate” the matter to find a solution. If you don’t want your home to become an involuntary storage unit for broken furniture, skip Kaiyo.

Complete lack of transparency and disgustingly unfair “revenue share”. They took my item & despite my confirming with the CS team pre pick up that the item needed to be disassembled to get it out of my apartment, the delivery guys gave me grief and spent an hour going back and forth with someone at Kaiyo to confirm disassembly. Complete chaos and terrible communications. They then never confirmed that my item was listed, never gave me a sale price to approve, and never detailed my revenue share. They also never bothered to tell me the couch sold, and they’ve yet to come through with my (pitiful 25%) share. That’s right. They took 75% of the proceeds for MY couch that they sold at a way too low price. Well as of now they took 100% because I’ve not seen a dime. Steer well clear of these absolute crooks.

Do not sell through them. They take a disproportionate commission on the sale.