Kaiber SuperstudioReviews of kaiber.ai

Response from Kaiber SuperstudioOct 17, 2024

Hey Richard. I would love to connect and go over the outputs and do a walkthrough of the app. i use it myself for video production been making stuff myself for over 20 years and can do a 1:1 with you. if you get a chance my email is [email protected]

Response from Kaiber SuperstudioSep 29, 2024

Credits are allocated with your subscription and are used specifically to cover the cost of compute power (GPU costs) during generation. if you create 10 videos and I create 50, we each pay according to the resources we consume. The subscription itself grants access to the platform's features, for which Kaiber incurs ongoing monthly charges. The subscription covers theses charges as well. To use credits outside of a plan with full features, there would be additional charges since credits only cover the compute cost. For example, Credits can roll over into free plans or be saved for future plans, which is a standard practice across most AI platforms that use credits. Typically, when you unsubscribe from other AI services, you lose any remaining credits. Additionally, I've been actively monitoring support communications throughout the week, and I haven’t seen any messages from you regarding this particular request. You can contact myself ay [email protected]

Response from Kaiber SuperstudioSep 27, 2024

When you subscribe to a plan, it covers a specific period, whether monthly or yearly, based on your choice. The subscription pays for your access to the platform, and along with it, credits are allocated to allow you to generate videos, with the costs measured based on usage. If you're unable to use all your credits within the plan period, we allow them to roll over. These rolled-over credits can be used in a subsequent subscription, saved for a future plan, or even applied to a free plan. However, they don’t grant access to premium features, as they are strictly used to cover the compute costs incurred when generating content. GPU providers charge us for this compute when videos are generated, meaning if I create 10 videos and you create 50, we both use credits according to our respective usage. A subscription covers the overall costs of the software, including any third-party services, whereas credits are purely for the compute costs—this is standard across all AI platforms, not just Kaiber. Credits exist to account for the cost of generating content. I'm disappointed in your rating, as I believe this was clearly explained in the service chat.

Response from Kaiber SuperstudioSep 27, 2024

We received your email on a Sunday, and as the system notifies, we're back on Monday. However, your review was also placed on Sunday. We’re a small start-up, but we respond to all customer inquiries without fail. I believe your review doesn’t fairly reflect our commitment to users. Regarding the attempted charges, our records show no cancellation request was made. The system tried to renew, but since the card on file was removed, it failed. Removing the card doesn't cancel the account, which is why the system attempted to renew multiple times as part of standard procedure. No charges were made because of the removed card, and it's normal for the system to retry a few times before cancelling to account for potential payment issues. It’s important to note that we don’t operate on Sundays, and the system does inform users of that. For the record, this issue has already been resolved by cancelling the account for the user which occurred on the Monday morning.

Response from Kaiber SuperstudioJun 28, 2024

We have been around since the start of the AI so definitely not cashing in. credits cover the compute cost for each generation and also for each upscale you action. We have various features each at different cost per second because of the higher and lower compute costs involved in each process. upscaling also isnt expensive its a tiny fraction to x2 and to x4 the videos you make. would love to connect to ascertain what you mean by it doesnt support what the feature says it supports.

Response from Kaiber SuperstudioMay 22, 2024

Would love to connect and identify your account information as we have had no contact from you with regards to this. Contact wise we have a intercom chat service on site that is open all day. We can also identify why you have been charged but currently we have no ticket launched by yourself with support. the only 2 reasons for charge would be multiple accounts or the cancellation hasnt completed. both of which we can sort and rectify. ensure you reach out to myself when the contact info is requested

Response from Kaiber SuperstudioMay 3, 2024

UPDATE [ I think this is a mixup as i believe you are requiring Runway not Kaiber.] ive requested your info so i can look in to this and sort for you.