Kaiber Superstudio Reviews | Read Customer Reviews of kaiber.ai

Kaiber Superstudio Reviews | Read Customer Reviews of kaiber.ai

Kaiber Superstudio reviews

Showing 68 reviews with 1 star · Clear filters

Ансаган А.
Jul 2, 2025
Оформила пробную подписку за 5…
Оформила пробную подписку за 5 долларов, но через 5 дней с меня списали $30 за месяц. Я даже не заходила на сайт, не пользовалась ничем. Написала в поддержку — отказали в возврате. Это очень обидно и несправедливо. Я не советую пользоваться этим сервисом. ОБНОВЛЕНИЕ: Компания Kaiber ответила на мой отзыв, обвиняя меня в том, что я “была уведомлена” и “пользовалась сервисом”. Это крайне несправедливое и одностороннее заявление. Да, я попробовала сервис ОДИН раз во время пробной подписки. Результат был ужасным, видео стало непригодным, и я больше не заходила на сайт. После этого у меня автоматически списали 30 долларов без дополнительного уведомления. Я не говорю на английском языке, и то предупреждение, о котором они говорят, было для меня непонятным. Я не получала ни напоминания, ни письма перед тем как с меня сняли деньги. Я сразу обратилась в поддержку — но мне грубо отказали. Вместо того чтобы попытаться понять ситуацию, они обвинили меня в “лжи” и “неверных утверждениях”. Поддержка вела себя холодно и обвиняюще. Kaiber не предупреждает пользователей должным образом и не учитывает, что не все говорят по-английски. Эта модель “автоматического списания” — ловушка. Я потратила свои личные честно заработанные деньги на сервис, которым даже не пользовалась. Это нечестно и больно. Я не рекомендую эту платформу. Будьте осторожны!
Response from Kaiber SuperstudioJul 2, 2025
You mentioned that you didn’t use the service, but records show you spent a total of 904 credits and also purchased additional credit packs during that time. you were clearly notified of the subscription terms before signing up. In addition, you reached out to our support team for assistance with prompting. Specifically, you asked: "I gave the wrong prompt when creating a video, how do I edit it?" In response, we provided a detailed guide on effective prompting and even reviewed your video to help improve your results. You acknowledged this with replies such as: "Okay, thank you very much for your help." and "Okay, thank you, I understand you." Given this level of engagement and support, it’s misleading to suggest you didn’t use the service. We always aim to provide transparency and help when needed, so it's disappointing to see inaccurate claims being made about the platform and your usage.
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Ivo R.
Jun 24, 2025
Title: Misleading Features, Poor Support – Avoid if You're Expecting Professional Results
I signed up to Kaiber hoping to design a band logo using their AI video and image tools, but the experience was frustrating from the start. Despite carefully crafted prompts and uploading my own sketches, the results were distorted and unusable. It felt like intentional sabotage forcing you to buy more credit. The platform gives you no upfront warning that certain input types—like hand-drawn logos—won’t work, nor does it guide you toward the right tools before you waste your credits. When I contacted support to request a refund for my unused credits, I was met with condescending, AI-generated replies that blamed me for not using the platform "correctly," instead of acknowledging the lack of clear onboarding or proper tool descriptions. Even after escalating, I was refused a refund and told it was essentially my fault for assuming the tools would work as expected. Unless you're prepared to waste time and money experimenting blindly, I would steer clear. Kaiber may have potential, but the current setup and customer support make it a poor investment.
Response from Kaiber SuperstudioJun 24, 2025
The features are not misleading. The issue stems from how they were used. Specifically, you attempted to create a Kling video using a sketch on lined paper, which you were previously advised not to do. We provided clear guidance on how to prepare images correctly for that feature, but that advice was rejected aggressively. In addition, the prompts you submitted were not suitable for any AI video generation—they lacked structure, clarity, and essential descriptive elements. We also took the time to advise you on how to craft effective prompts that align with the system’s capabilities. The reality is this: unless you're open to learning from these experiences, it will be difficult to improve your results or grow as an AI creator. Tools like Kling are powerful, but they require accurate input and a basic understanding of how they work. We do not issue refunds for content generated using incorrect or unsuitable input. That said, we still offered you a goodwill credit to retry using the proper approach and guidance provided—but you declined that support. We are not responsible for the users prompt but will guide the user to correctly structure their prompt. We're always here to help users get the most out of the platform, but we also expect a willingness to engage constructively and follow the tools' intended use. For context i even broke down the issues you were facing 1. The Prompts: Your prompts are too abstract and poetic, using design language that lacks clear visual direction. Terms like “timeless elegance” or “surreal yet refined” sound appealing but don’t tell the AI what to generate. For successful results, prompts need to be visually specific, focusing on elements like shape, composition, style, lighting, and background. Without this clarity, the AI struggles to produce anything meaningful. 2. The Image (Lab 2): You uploaded a sketch on lined paper into Image Lab 2, which isn’t suited for refining rough drawings. The notebook lines interfere with the model’s interpretation, and the sketch lacks definition for proper stylization. For this type of input, Image Lab 1 with the Stencil Upload feature is the correct tool. Using a vague prompt with an unclear sketch gives the AI poor data to work with, which leads to disappointing results. 3. Kling Video You’ve also tried animating the same lined-paper sketch in Kling, which isn’t going to produce the effect you're expecting. Kling does not restyle or auto complete sketches—it simply animates the image exactly as it is. If the source image is rough, incomplete, or includes distracting elements like paper lines, that’s exactly what will be animated. The output will feel broken or unfinished because the input is. Hopefully you will take onboard the information given and have a better generative experience in ai. or at least this post serves a purpose at helping advise others. thank you
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Luke R.
Jun 1, 2025
Unresponsive and poor customer service
I signed up for the trial to see if the tools would be useful for a project I was working on. Unfortunately, they didn’t suit my needs, so I canceled—albeit just outside their 5-day refund window, which I acknowledge. Still, I reached out hoping to speak with someone about a possible refund. It’s now been four days since I first contacted Phil, and every day I’ve been told someone from the team would get back to me “as soon as they’re online.” That still hasn’t happened. At this point, it feels like I’m being strung along rather than given proper support. I understand policies exist, but the lack of communication and follow-through has been really disappointing.
Response from Kaiber SuperstudioJun 4, 2025
Hey Luke Can you connect as i can see that this was resolved on the Sunday when you contacted us and same day as this review. as stated when you first contacted us we sent your request for review. also to note that weekend support is limited. look forward to speaking with you
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MrSilencio D.
May 19, 2025
Poor Customer Service
Company's AI image production tool is OK - not outstanding, but not terrible. Problem is their customer service. They promised a 5-day trial period for $5, but when I told them I decided not to subscribe to the service on the 5th day, and asked them to refund a $29 subscription charge they had prematurely put on my card, they refused. They said even though I had notified them of the cancellation on the afternoon of the 5th day, they would not honor it because it was approximately 1.5 hours later on the 5th day than the time at which I started the trial. The standard custom & usage in every industry offering a trial period, and definitely for online sites, is to honor a cancellation communicated anytime before the last day of the trial, as opposed to picayune protests based on the exact time. Kaiber.ai either isn't aware of this or they don't care, and they have refused to provide a refund even when this was brought to their attention. So while I would give the app a 6 out of 10 on how their image generation software works, I'd rate them a 2 out of 10, with 10 being the best, on customer service. There are many online companies which offer similar capabilities to Kaiber, and which likely have a more ethical, customer-friendly approach to trial periods and refunds. I'd suggest signing up with them instead of Kaiber. NOTE: Please read Kaiber's reply below. It will tell you everything you need to know about the company's attitude and level of customer service.
Response from Kaiber SuperstudioMay 20, 2025
This wasn't charged prematurely. all charges occur after the 5 day trial has completed. any cancelation before the 5th day is honoured. all cancelation and trial information is notified to the user before they begin the trial and also displayed within their account page to manage their account Note: We serve many many customers and help many many users including 1:1s, guidance and help with their projects on a daily basis. Here we are following the policy in place with regards to trials which is displayed to you when you sign up. Were sorry you feel you have had bad service and wish you all the best in the future
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Steven
Apr 27, 2025
wanted to like it but wasn't great
wanted to like it but wasn't great
Response from Kaiber SuperstudioApr 28, 2025
We're sorry to hear it didn't meet your expectations. We'd love to understand what didn't work for you so we can help or provide guidance for better results. If you'd like to share more details about what you were trying to achieve, our team would be happy to offer tips on prompting, feature selection, or workflow that might improve your experience. Feel free to reach out - we're here to help!
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Austin
Apr 26, 2025
A joke of a website
A joke of a website. Why is it so complicated ? Booooooooo
Response from Kaiber SuperstudioApr 26, 2025
Not sure what you find complicated. you click the menu choose the flow and generate. what was it you had difficulty with?
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Agusta
Apr 25, 2025
DO NOT WASTE YOUR MONEY OR YOUR TIME ON…
DO NOT WASTE YOUR MONEY OR YOUR TIME ON THIS SITE!!! I subscribed to Kaiber and within hours realized the platform does not deliver what it promises. Despite clear evidence that the service failed to perform to a reasonable standard, customer support was rude, dismissive, and refused a refund. Save yourself the frustration — avoid this platform. EDIT I love when a company attacks my character when their website doesn't work properly!! yay. I was spoken down to and gaslit by one of your associates, which understandably left me frustrated on top of the frustration of investing my hard-earned money into a new platform that I genuinely wanted to like and support. I raised concerns within two hours of subscribing, provided evidence of materially deficient service, and demonstrated that the same materials produced better results using the same model directly via Luma. Your Terms of Service, Section 3.1, clearly state that refunds are permitted where service delivery is materially deficient . Nowhere do your terms require customers to provide a "perfect" or "expert-level" prompt to qualify for a refund. That is not the standard you agreed to. I acted in good faith, tested the platform promptly, and demonstrated that materially better results were achievable with the same inputs using the same model directly via Luma. The service did not perform to a reasonable standard, and that is the basis of my refund request — not any alleged lack of prompting skill. It is disappointing that instead of addressing the substance of the complaint, you chose to deflect and blame the customer. I stand by my experience and my review. EDIT 2 You are clearly showing that you did not properly review the evidence I submitted. I made two creations on Luma: one using Ray 2 and one using Ray 2 Flash, the same model i used your platform. The Ray 2 Flash creation made directly on Luma was a usable result. In contrast, I generated nine outputs on your platform — and not a single one was usable. Your Terms of Service (Section 3.1) state that refunds are permitted where service delivery is materially deficient. They do not state that refunds are conditional upon achieving a specific level of prompt "foundation" or technical expertise. You have repeatedly implied that I am a beginner or lack understanding of AI tools. Suggesting that a customer’s dissatisfaction stems from incompetence rather than addressing the facts is a direct attack on their credibility and character. This is not professional behavior. I acted promptly, submitted clear evidence, and requested a refund within hours of subscribing. Offering credits after poor initial results does not substitute for delivering a product that functions to a reasonable consumer standard from the outset. It is a shame that instead of taking responsibility for deficiencies in your platform, you continue to shift blame onto the customer. Edit 3 I provided a Dropbox link containing both my Luma creations and my Kaiber creations, clearly showing the comparison between outputs. The Ray 2 Flash model — the same model you use via API — produced significantly better results on Luma's own platform. Further, I can see from Dropbox activity logs that the file showing the Luma Ray 2 Flash creation was viewed twice by someone on your team — once on April 24 at 7:42 PM and again on April 25 at 4:32 AM. Therefore, your claim that I never submitted this evidence using the same model on both sites is simply inaccurate. In all honesty, as I mentioned in previous emails, I genuinely wanted to like your platform. I have been working with AI for two years and have greatly enjoyed exploring its creative potential. However, the rising costs of using multiple platforms led me to seek a more consolidated solution. When I heard about Kaiber, I was hopeful it would meet that need. Unfortunately, I was very disappointed with the quality of the generations produced through your platform compared to direct use of the same models elsewhere. I provided clear evidence of this, but from the beginning, my concerns were met with a condescending tone and dismissive attitude, which made an already frustrating situation even worse.
Response from Kaiber SuperstudioApr 26, 2025
Achieving good results with any AI generator requires a foundational understanding of prompting. Unfortunately, the prompts you provided were not well-suited for AI video generation. Our team took the time to guide you through proper prompting techniques and even demonstrated the kinds of outputs possible when prompts are used effectively. We offered you credits back to retry with improved prompting, which you refused. Edit 1: No one is attacking your character. We help numerous newcomers to AI daily with prompt mechanics and video generation. We acted in good faith and provided extensive information about prompt input, best practices, and what could be improved. Expert or perfect prompting isn't required, but a foundational level of prompting is necessary for quality outputs - which we happily advised on. The Luma generation you created was not using the same model as you claimed, and the output we provided showed the correct model and output quality. We offered credits back to retry, which you dismissed. We are not responsible for prompting choices - there is nothing wrong with the software, as shown by generations using correct prompting. Edit 2: You did not provide evidence using the same model, nor did you submit prompt evidence. You were clearly shown output quality using correct prompting - we submitted several videos using the same model that were far above the quality you achieved in your 9 attempts and Luma import. If a user inputs a prompt that is not suitable, we cannot be held responsible if the output isn't as expected. Correct prompting is the cornerstone of AI generation - VIVO (Value In, Value Out). Being descriptive and specific is key. There is no deficiency in the platform. I use it myself on many projects without issue using correct prompting techniques. Edit 3: We strive to educate and help users at all levels. As a support and prompt education team, we spend significant time with users building, adapting, and crafting their prompts and experience. We work with numerous creatives who have produced incredible work through effective prompting. You produced 9 videos using the same prompt for each. We changed the prompt and created a smooth transition, showcasing the Luma model on our platform. The models like Luma, Runway, Kling, and Minimax are identical to those on the main sites and not adapted in any way - they are generated via the same model. We offered you the return of credits to redo the generations and work with you to achieve the results you were looking for. This offer still stands, and I'm always open to a 1:1 session to showcase the comparisons. We wish you the best in your AI journey and hope you'll review your prompting approach to avoid issues with future platforms.
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IP
Nov 18, 2024
Please dont buy this programme
Please dont buy this programme. AI software is horrible and works absolutely dreadful. NO ONE should use this, beginners or professionals.
Response from Kaiber SuperstudioNov 19, 2024
We're sorry you had a disappointing experience, but we'd like to offer some clarity.Our platform is used successfully by both experienced users and beginners daily. Kaiber isn't a single AI software - it's a workspace containing many AI models and features (over 18 in total), each with different capabilities and use cases.AI video generation requires understanding how to craft effective prompts with clear visual descriptions. Like any creative tool, there's a learning curve, and results improve significantly with practice and proper technique.We're here to help: If you're new to AI, we encourage you to reach out with questions. I'd be happy to review your videos and point out any issues or areas for improvement in your prompts. Many users who initially struggled have achieved excellent results after learning proper prompting techniques. AI isn't necessarily for everyone, but we urge you to give it a fair chance with proper guidance. Feel free to contact us - we're committed to helping you get the best results possible.
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