Ka'ChavaReviews of kachava.com

Have been buying for 3 years now and they recently changed the formula and ingredients. Asked to return the products for a refund and have been ignored after following up three times now.

If I could give this airline 0 I would! Customer service is beyond frustrating gives a guarantee and doesn't honor it. One rep days one thing, another rep says another. I stopped my subscription 10 months later I get 2 more deliveries $120 each. They said sent them in and I can get a refund $12.50. So I do. Then they say I can only use the refund in exchange for more of their shitty products. Now I have 6 bags of shit i will never use and am out $265. My advice is DON'T DO IT!

I used to love kachava. They changed the formula and it tastes like a very strong weird chemical sweetness. It is so bad that I can't drink it. Before it was well worth the price. Now in the last month, the product is inedible and disgusting.

Has to ber one of the most frustrating purchasing decisions I can remember. Ordered the product and then....nothing, after days, even though the website said orders ship out the same day. Wrote "customer service" and got canned answers they must have perfected by now, reading all the reviews here. Still waiting...

SCAM. This product is one of the most expensive protein shake powders on the market and is full of not great ingredients and toxic additives. They will try to get you locked into a monthly subscription and the worst part, they boast "satisfaction guaranteed", but will not refund you if you are not satisfied. You can only exchange or get store credit. 200$ down the drain. There are so many better products out that. I really believe this one is taking advantage of young people with their adds. I was duped.

Do not buy from this company!! When you buy their product they require you to sign up for a subscription. Even if you cancel the subscription, they will continue to charge your account and if you try to return it they only give you store credit. This company is a scam!! Terrible customer service!!

I use to swear by Kachava for the past two years and probably would have been a customer for life. Since they changed their formula it seems like the company is on a fast moving train downhill. The taste and quality is horrible now and it doesn't make my body feel good anymore. It actually make me sick now. They changed a great formula and now refuse to provide refunds even they claim to guarantee 100% customer satisfaction. Why would you want a store credit or a different flavor if you hate the taste of the shakes and it makes you ill. Their customer service sucks. All you get is a scripted response and not have any issues or questions addressed. I cancelled my subscription as I have lost complete faith in the company. They ruined a great product to get more financial wealth. They use to be a step above the competition and now they are on equal playing fields and less elite.

I would give this product zero stars if I could. I ordered five bags and didn't like them. They're not filling and make you gassy. Unfortunately, I forgot to change my subscription settings, so I was sent another five bags of product and charged over $300 for them. When I called customer service for the return and refund policy, I was told store credit only. This is a scam! Who would want a store credit for a product they didn't like?