Ka'ChavaReviews of kachava.com

I’ve been a Ka’Chava subscriber for almost five years. My family loves their vanilla powder. Recently we’ve decided to avoid any ingredients that come from a lab, and Ka’Chava contains “natural flavors” that they were unwilling to disclose anything about (because “proprietary information”). So, twice, I’ve decided to postpone shipments of my subscription. It’s nice to have for travel and busy mornings, and I figured we could simply eat less of it than cut it out completely. Both of those times, I ran into the same problem: Even though I logged in and postponed delivery dates, my changes did not get reflected in their system. The orders stayed on track despite my changes. The first time, I contacted customer service with a detailed explanation and screenshots to prove my case. I received an email back saying this was my fault for not going through the proper steps to change my delivery date. After repeating myself a few times, “Kharren” was finally able to postpone the order for me manually. Last week, the same thing happened— I logged in and postponed the delivery, but didn’t receive an email confirming the change. I went back into my account and canceled the subscription completely. A day later I got confirmation that the order was shipping and I’d been charged for it. I am now in email conversations with “Nicole” who came back with the same blaming message that the mistake is on me and she’s not sure if she can alter anything now. My only option now is to put a stop payment on my bank. I swear it didn’t used to be this bad, but I feel like I’m dealing with chat bots now. If not chat bots, then real human beings who are not allowed to communicate and respond to customers like real human beings— and that’s a serious company problem. I do not recommend subscribing to this brand.

Passing for a very thigh situation at home, I realized that I have a subscription with them and when I tried to process a refund, I was surprised that they refund is not a refund but an exchange of flavors or store credit, that's all!! Be aware if for any reason you are not satisfied with the product only exchanges or credit store are allowed, you don't gonna have any cent back, shady way to make business...

Big subscription rip off! There is no way to cancel within your account. I just recieved 2 bags of their product that I did not order. Wish I had never dealt with them. BUYER BEWARE...it's a credit card hook that is really hard to get rid of. They will only offer a store credit for returns. I have no intention of dealing with them any further. So I am letting my credit card company do it. I had to dispute the charge. I am shipping their product back at my own expense. I still loose money. Wonder how many other seniors they have on the hook with no recourse. Deceitful.

Probably the worst experience and bout of vomiting and diarrhea I've ever experienced 2 times after using Ka'Chava. I almost had to go to the hospital. I tried it again to make sure it wasn't like a stomach flu or something. Nope, yet again tore me up in a way I've never felt before. Be careful using this. Something natural should never cause this. If I had a dime, I'd take this company to court for the abject suffering this caused me.

I have been buying Kachava for about a year and a half and they recently changed their formula. It doesn't taste as chocolatey and the consistency is different. I emailed the company to let them know I did not like their new formula and was basically told they took out some fruits and vegetables and added some fruits and vegetables. Definitely not an improvement. I went on their website to try to leave a review and because it was a one-star review they refused to allow me to leave a review. So the reviews you see are only from people that are willing to leave a good review. Very disappointed that they changed their formula. Probably for the best because this did give me an upset stomach every morning after I drank it.

They definitely changed the recipe along with the packaging at the end of 2024. The flavor is a downgrade (it is much more fake-y sweet with less cocoa-flavor) but what really is bothering me is how it doesn't mix in as well. I use a ninja single serve blender and I am having to scrape it off the sides of the cup every time I make one now, which wastes my time in the morning. Really disappointed in the new iteration Ka'Chava. Will be canceling my subscription. Also have tried the chai which is basically undrinkable now with its sickly sweetness.

Deceitful Practices of this companies WOW! I AM THINKING ABOUT Opening my own Customer and Consumer protection practice to assist people with all of this Crook Companies. They are taking advantage of the "American Consumer". It is so wrong. I see the same thing with Ka'chava Their advertisements are everywhere". I was going to try the chocolate bag, the price $59.99 I thought it was to expensive so I did not, then they sent me a coupon 30% off then now is $47. but they make you sign or checked marked for the month to month bag and YOU CAN'T REMOVE it at purchase on their website. So wrong. I contacted them I asked for phone call. they called me I explained: "I want to try your product but just one bag, if i like it i will buy more" THEY HANG UP ON ME. Crooks! Think about this, if they spent that much money in advertisement, who is paying for that? YOU You can buy a similar product or better at Costco.

Zero stars if I could. Ka'Chava’s customer service and policies are inconsistent and frustrating. I placed an order in June 2024 and adjusted my subscription to a 90-day delivery schedule. However, the system reverted to a 30-day cycle without my consent, resulting in an unauthorized shipment on Jan 7, 2025. When I asked why, customer service said I needed to manually readjust the subscription after every delivery—a practice no other subscription service I use requires. When I requested a refund, I was told only store credit was available, citing unclear policy terms. Adding to the frustration, their team was unable to explain the lead content in the product. Their lack of transparency and support is unacceptable. Ka'Chava is not accredited by the BBB, and their practices suggest why, maintaining an 'F' rating. Think twice before committing to this company. Simplify your service, Ka'Chava, and start valuing your customers.