Ka'ChavaReviews of kachava.com

Company refused to refund money or accept a return for unopened package which was on automatic shipment. I would give it a zero if I could for customer service.

I like the vanilla shakes. The customer service is AWFUL. Tried to set up a subscription and kept being told that there was something wrong with my credit card…there isn’t. Although after reading these reviews I see I dodged a bullet. My interactions with customer service were unprofessional and unhelpful. Avoid this company!

Complicated cancellation policy - terrible product that would not cancel despite completing the process online - DO NOT BUY

Condescending customer service and manipulative practices! I tried Ka’Chava based on the hype, and it’s been a frustrating ride from start to finish. The product doesn’t live up to the price—grainy, artificial-tasting, and not filling. But the bigger issue is how the company treats its customers. I attempted to cancel an order that processed early in the morning. Their response? “Too late.” The item hadn’t even shipped yet. I received a templated email filled with insincere “apologies” and policy copy-paste—no real help, no accountability, no effort to listen. Worse yet, their so-called reminder email was conveniently filtered to spam, the only Ka’Chava message that ever went there. And they hid behind that as a reason not to act. Condescending tone, rigid system, no resolution. You’ll get better nutrition and better ethics elsewhere.

Terrible customer service!! I have been a subscriber for several years and have accumulated a large number of points due to not using them. So I've made a conscious effort to remember to add the points to my order for the $25.00 discount. I manually updated the flavors of my order and applied the discount to my most recent purchase. When the order shipped, I noticed that the discount wasn't applied. I called immediately after receiving the shipping email, only to realize I am not a longtime valued customer who has spent thousands of dollars, but just a nobody. I was told that once the order has shipped, there is nothing they can do, except offer me $25.00 off my next order. I said Wonderful, I will apply my points for $25, and you will add $25, that's $50.00, and that would be great! She said oh no, we cannot offer or combine discounts, and the maximum you can receive is $25.00 per order. I said, How is that resolving this issue? I already have so many points that I want to use up worth $25.00. This isn't a solution to my current issue of you not applying my discount to my current order. I escalated my issue and received an email from Margaret almost immediately, telling me the same thing. I was frustrated, so I said I was going to cancel my subscription today! In reality, I wanted one more order to take on my vacation, but she took care of that for me by logging onto my account and canceling it!!! That just seems wrong! Anyway, I guess I don't have to worry about this terrible company any longer. See the attached email she sent me. And another thing, if I reactivate my subscription, are my points still there? Asking for a friend, I have no intention of reactivating! Margaret (Ka'Chava (US)) May 16, 2025, 13:22 EDT Hi Jill, No problem at all! I just logged into your account and cancelled your subscription for you. You can reactivate this subscription when you are ready to order more by logging into your kachava.com account. Thanks so much for giving us a try! Thank you so much for taking the time to reach out. We are sorry we were not able to meet your expectations. Your feedback is extremely important to us while we continue our quest to develop the healthiest, most nutrient-rich meal shakes in the world. I want to assure you that we read and review feedback from every customer and that we are committed to continuously make improvements to our products. Please do not hesitate to reach out with any further comments or questions. Thanks again for getting in touch! Kind regards, Margaret H.

I got the notification of a shipment and contacted the company the same day to ask them to cancel the shipment and refund the charge. They said that they could not/would not. The only remedy I was given was to return the material at my expense to receive a refund. I was unhappy and asked for the account to be terminated. They complied. When the item arrived, I looked for an address to return the bag. I couldn't find any address listed on their website, but I discovered a post suggesting that I contact them to obtain the return address. I submitted a request for the address through their website, but they have not responded. It seems like a straightforward email to reply to, but is it possible that they are deliberately delaying their response to let the 30-day return policy expire?

This company should be ashamed of themselves. 6 months ago I decided not to continue receiving any future orders so I called their customer service department and told them to remove me from my subscriptions due to allergies. 6 months later they shipped and charged my card anyway. When I called and emailed them about the error they refused to refund me. Instead they said I can return the order at my expense and they will switch out the flavor or give me a store credit. Again I explained that won’t work for me due to my allergies. They said sorry but too bad. I’m now having my bank deal with them. They must be hurting for money because any legitimate company is going to refund you when you let them know the order should have never been sent because the subscription was canceled months ago due to allergies. Getting a store credit does me no good.

They make it impossible to cancel your subscription without contacting them. Absolute rip off. They told me they'd cancel my subscription and then waited two days until it shipped and then said "sorry it shipped, no refund". My address changed and it goes to the old address. So I didn't even get the bags I paid for. Avoid these SCAMMERS at all cost.