Ka'ChavaReviews of kachava.com

Kachava was my favorite until I got in touch with the customer service and the customer service is horrible with kachava they couldn't even make an exception for me on the fact that I returned the item unopened in the package to the UPS office and since it wasn't opened the clerk there said all that needed to be done was to write on the package return to sender since it wasn't opened. Well apparently the lady at Kachava told me that that was the wrong thing that I did and that she couldn't track my package back to their office so basically I'm out $65 for a bag of protein powder and they can't do anything for me or give me another bag or my money back which is what they should have done. She flat out told me they can't help me and she didn't go out of her way to help me either and I think it's ridiculous because I've spent thousands of dollars with these people and they couldn't make an exception and just credit my account for the fact that it's not my fault that they can't track my package they should be able to since they're the ones who shipped my package out to begin with so it makes no sense in my opinion. I just think they are money hungry and they will not go out of their way to help you it's all about money with them so avoid this company at all costs! They will definitely rip you off and do no favors for you even if you're a long-term member like me.

DON"T LET THEM PUT YOU ON A SUBSCRIPTION - IT'S NOT SAFE!! YOU WILL SPEND MORE THAN YOU AGREED TO! I was so excited to learn about and try Kachava. It was my way of doing something healthy for my body. After doing my research and reading the site I purchased 2 bags. One Chocolate and one Coconut. After a week of using the product, my favorite was the coconut. So I logged in to my account and changed the chocolate in my subscription to a coconut. Two coconuts sounded delicious! When my next order was due, looking at the bags, I decided it would be a smart idea to order three. Not knowing how to increase my order, I let a support rep help me. She was very helpful and added the third bag of coconut and sent me a link to remove the third bag once I received it. I was happy. I got my shipping notice but something looked strange. 3 bags would equal up to $180 plus tax. My bill was $239.80 - So after work on Friday, I called to find out what had happened. I was told that a one-time order from Macha was placed. I asked what the heck it was Macha - they said a green drink. I explained that there was a serious error. Not only did I not order this Macha, but I don't drink green things. My attempts to get healthy hadn't gotten that serious, and probably wouldn't. The disappointing thing was that I was told that they were sorry, but unless I took time off work, found the post office in my newly adopted town, and returned the empty bag there would be no way I would be compensated for the huge error. There was no label to send, so it could be picked up. It was my job to send their error back to them to correct it. OR, I was out $60 and stuck with green power. And to make things worse, the first person I spoke to told me that she would get back to me, but was blowing smoke. I guess it was just to get me off the line. As customers, we mean nothing but the dollars they receive from each purchase and definitely from the orders that are made without our knowledge. Their customer service and respect for their customers is so disappointing. They turn excitement for a new chapter into a nightmare. Now, I have to find a company that has what they promise with the trust and respect we all deserve. How can I trust my financial information to a company that doesn't care what happens? GREAT commercials and ads, a great dream that turned into a nightmare. I do all of my purchases online and if you can't trust the company, what good is it if the product is good? I give great service and I at least expect good service! Ka'Chava - NOT! VERY Sadly, Ms. Peyton Order# 3331677 A rip-off!

Customer Service is Non Existent - the company has been holding thousands of my money citing Payment Verification Issues. Nobody from their team has reached out to me in the 20+ days since I placed the orders. I have no idea how running a company in this way can be legal.

I placed an order 2 weeks ago, paid for it, and haven't received it. If you have an issue, you receive an automated email response, but no follow up. I also spoke with someone who told me to watch my email for a response. Really incredible in this day and age!

Although I really like the shake the price is way too high and it takes up to two weeks to receive product. I have cancelled my subscription.

First off let me say that I am currently a subscriber. My issue is not with the product at all because I actually really enjoy the shakes… my problem is with their unethical business practices. The promote a “referrel program” where if you send a new customer their way they will give you $15 as well as the person you referred $15. They provide a “link” to click rather than a code like every other business that has a referral program. The link never works and you are never given your $15 off and the recipient does not receive a discount either. I have brought this up with the company numerous times and nobody ever addresses the issue and I have never received credit for referring anybody. Furthermore, I have referred a number of people who have tried a one time purchase but have all automatically been enrolled in their subscription without signing up for it. My mother who did a single purchase even received a confirmation email that her next subscription shipment would be sent in three days. When she went on the site to log into her “supposed account”, The website said there was no account underneath her email. How come she’s getting subscription emails to her email that there’s no account even under her name ? Honestly I’m so tired of battling this company and I will never refer ANYONE again. The downside is that I actually do enjoy the darn product… So I guess I might start looking for another protein powder… It’s just a shame that they market themselves as ethical hippies that care about your internal wellness while they sneak into your bank account and steal your money.

Horrible customer service, horrible flavors, horrible website. Avoid this company at all costs.

Made my first purchased last month, did not sign up for subscription but received another shipment this month, have been on hold waiting for customer service for thirty minutes. I'll just cancel my card and call it a day, I don't play this crap! Don't they know what's going on out here? Don't mess with peoples money like this, this mess is expensive they just took part of my rent money!!