Ka'ChavaReviews of kachava.com

I should have read the reviews on here before purchasing. I'm having the same trouble as everyone else - not receiving the product you purchased and not receiving any updates. This is one of those unfortunate products where it's almost impossible to receive a true review on because all of the online reviews come directly from K'achavas website, and you can't review them on google. So basically they just have a monopoly on how their product is represented online and they only allow 5 star (likely fake) reviews to display on popular websites. Trust the reviews on here. This company seems like a scam. I wouldn't trust them.

Terrible company / service in general. I have made over 6 orders and none of them shipped. I canceled and then they kept saying thank you for your patience? Very odd business practices. Very odd company. I dont get it. 2 weeks to ship a bag of powder. Every order they would say something different. "We are having shipping issues" "we wait for card verification from your bank" "We are processing still, thank you for your patience" It seems to me they are holding funds for interest fraud... but I personally would stay away from them, not trust worthy nor honest. Dont take the gamble.

Spend Money for nothing 🤢 Every cheap whey have more than this Stuff !!!!!!!!

Absolutely HORRENDOUS customer service. I canceled my plan in December and they have sent me two shipments since then. The customer service representatives barely speak any English and tried to claim I didn’t cancel my subscription. They said on a call on Monday I would get a return label to ship back the product I didnt order. Then I got an email saying I need to pay for shipping it back. What a joke!!!! Spent several hours just trying to cancel. Do not recommend this company!! They couldn’t even transfer me to a supervisor. Unacceptable for such an expensive product. Do not order from them or it will cost you hundreds of dollars due to their shady business practices.

Awful. Robbery. Paid $25 for return shipping and they still won’t give me my money back.

They charged me for my subscription, but never shipped the order. Over two weeks later, I followed up I got some vague “needs further approval” B.S. It would be one thing if they hadn’t charged me, but they took my money and are failing to provide a product.

I am a gold customer and used Black Friday deal to ship to exact same address using the exact same credit card that was used in past and after about a month of delay and so many phone and chat follow up, I got an email that order is cancelled with no explanation. Upon calling, they told me that some fraud or new system was implemented and they have no info and orders were rejected during review. I asked if I could place another order with same Black Friday deal but was denied. Several Emails to customer support got no response as well. They also charge credit card in advance and due to all this I also missed other Black Friday deals from competitors. Such a poor and bad experience for someone who referred several customers. It is false advertisement for Black Friday and it seems they are just using excuses to deny the deal somehow.

***ZERO STARS*** Horrible customer service. Three bags have sat in limbo and not shipped or even processed for two weeks. I called their so-called customer service and was told both times that the order would be processed and they would expedite the shipping. This never happened. I called the third time and requested to speak to a supervisor about the status of my order. I was told an escalation ticket would be opened and they would call back. I explained the issue and was told that the requests for my two orders STILL had not been processed. These would have been my 4th and 5th orders. Customer service will not let you speak to a supervisor nor will they call you back. The product is terribly overpriced and not worth the poor service. I ended up canceling and went with another company. There are similar products out there with better service.