Ka'ChavaReviews of kachava.com

Cancelled my order with no explanation. Customer service ignored my messages.

I cancelled my subscription after trying one product and they shipped me product anyway. They will not refund me and will only give me store credit.

They have changed the formulation. The chocolate now isn't as chocolatey and tastes heavily of coconut. We've spent thousands of dollars with kachava and now they're ruined the product we had come to love. DO NOT BUY THE NEW KACHAVA.

Ahhhhh man! Another excellent product in the toilet…me and several family members and friends will no longer be purchasing..you sold out and then the recipe changed and now it tastes horrible. Sad.

I used kachava for over a year, they recently changed their recipe and it now tastes like cardboard. I’ve tried every flavor. I’m a army Vet and kachava decided I can’t use any points to redeem for $25 off because they can’t stack discounts, they also can’t tell that $25 off is more than 10% of 100.

Unfortunately, while the product appears to be good, the customer service and fulfilment are horrible. Not only do they not fill orders in a timely fashion (within a week) they take your money ($130 in this instance) immediately; block you on social media; fail to respond to questions about your missing order; use a call center staffed with people who don't have a clue and who cannot help you. Target now carries Ka'Chava. If must-have, suggest buying it there. But honestly, there are more responsive companies to do business with.

My experience with this company was a nightmare. Somehow I had two accounts opened so when I cancelled one they sent two bags from another account. I called and said how did this happen, they don't know and don't care. I said it's fine I'll return it and their response was "You are only allowed to return one bag at a time" even though they made the mistake. Companies that carry themselves this way will fail!

Terrible customer service. Misleading info on website. They tout that unopened bags last 18-months but send you bags that expire in 3-5 months. I've been a subscriber for years, and they won't do anything to replace two unopened, expired bags ordered 3 months ago. I had to jump through hoops just to get a manager to respond, and she basically said they wouldn't do anything since the order was over 30 days old. What a joke.